Making a Complaint
Complaints are an important way of obtaining feedback on our services, staff and contractors and help us to make improvements.
It’s important that residents are confident that any complaints they make will be dealt with fairly and properly and will lead to any appropriate improvements.
Complaints are regularly monitored by senior managers and the Board to see if any patterns are emerging that need tackling and if policies and procedures need to be reviewed and updated.
What is a complaint?
Complaints can be about services or issues with your home and can include how our staff and contractors deal with you. If you ask us to do something, like a repair, that isn’t counted as a complaint. If you tell us that we’ve failed to sort it out when we said we would or have done it badly, that is.
You don’t have to complain in writing – you can talk to us about what’s bothering you. If you need help, perhaps because English is not your first language, or you have speech or hearing difficulties, we will provide you with the help you need to communicate with us.
Click to find out how to make a complaint.
