Antisocial Behaviour (ASB)

Antisocial behaviour (ASB) can take many forms, including noise, rubbish, threats, verbal abuse, visitors and nuisance caused by drug and alcohol misuse. It can also be a breach of our tenancy agreement.

Dealing with ASB

If a neighbour is causing ASB, try talking to them calmly and ask them to stop.
If they don’t stop, contact Customer Services, who will log the complaint and send you a ‘nuisance pack’ with information and an incident diary to fill in. They’ll also let your housing officer know about the problem.
We will interview you, your neighbour and other witnesses and try to sort out the problem.
If serious problems continue, we will take further action, which may include going to court.
You’ll find more information on how we handle ASB in the Residents Charter

There are a number of steps that Wandle can take to deal with ASB, ranging from speaking to the people causing the problem through to court action. Click here to find out more about the actions we can take.

We also:

Work with other agencies, such as the police, local councils, youth offending team, social services, GPs, health visitors to prevent antisocial behaviour on our estates and to help people change their behaviour.

Make sure new estates and homes are designed to prevent anti-social behaviour, and making changes on existing estates which lessen the chances of antisocial behaviour happening.

If we go to court, you and any other witnesses may be asked to give evidence. We will need evidence to act against antisocial behaviour. Please keep a record of incidents in the diary we send you.

Noise nuisance

If you are troubled by too much noise, you may complain to:

your Housing Officer
your local council's Environmental Health Department.

We investigate all complaints and will take court action where we have enough evidence. Persistent offenders risk eviction. The Environmental Health Department may also impose a heavy fine or take away equipment.

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