Service Standards
“Wandle will provide an excellent, responsive and resident focused service that pleases and surprises our tenants and service users.”
The Residents Charter, tells you about the standards of service you can expect from us. It was written with the help of our residents, and a residents panel will help us monitor how well we meet the standards in the Charter.
Click on the links below to view a summary of the Residents Charter:
- Contact & Enquiries (telephone, letters, e-mails, visits and appointments)
- Emergencies, Repairs and Estate Services
- Complaints and Antisocial Behaviour
- Rents, Service Charges, Allocations & Transfers
- Resident Involvement,Equality & Diversity and Wandle Staff
How do you know if we meet service standards?
We’re always keen to know what you think of our services. In return, we’ll tell how we are doing and how your comments have helped us to improve our services.
We survey all residents every three years and ask people to give us regular feedback in lots of other ways – such as residents meetings, estate walkabouts with staff, our annual Residents Conference, fun days and other events.
We also make sure that we’re performing well by recording how we do in arrears like repairs and turning round empty properties. Wandle also compares its performance with other organisations and shares ideas about the best way to do things.
Making sure that we keep you informed about how we’re doing is important. As well as providing you with our annual report and quarterly newsletters, we’ll send you annual newsletters on antisocial behaviour and transfers and other information when we need to.
