Complaints and Antisocial Behaviour
Complaints
If you are unhappy about something we have done, not done or done badly please tell us so that we can improve in the future. You can make a formal complaint by talking to any member of staff or writing to us.
We will acknowledge complaints within three working days - telling you who is dealing with it – and resolve complaints within 10 working days whenever possible. If it is too complex to resolve in this timescale, we’ll keep you informed of our progress.
Wandle will also apologise for any mistakes, and learn from them, so that we can do better in the future, and pay compensation in certain circumstances.
Click here to make a complaint or to find out how the complaints procedure works.
You can find out more by downloading a copy of the full Residents Charter here
Antisocial Behaviour
Wandle will not tolerate antisocial behaviour and takes all reports of problems seriously. We promise to respond quickly and sympathetically to affected residents and deal with alleged troublemakers fairly, on the basis of the evidence.
If you have been attacked or suffered serious harassment* we aim to talk to you within 24 hours. For less serious cases our target is three working days and for minor cases it’s seven working days.
We will also work with other agencies to tackle antisocial behaviour, send out special antisocial behaviour packs by the next working day and remove offensive graffiti within 24 hours.
*Always dial 999 in an emergency.
You can find out more by downloading a copy of the full Residents Charter here.
