Contact & Enquiries
We aim to provide you with accurate advice and information and make sure you are completely happy with the way we deal with your enquiry, problem or complaint.
Telephone calls
We will answer at least 93% of the calls we receive, give you our name and try to deal with most of your calls without passing you onto someone else. If we need to call you back or reply to messages we’ll do it by the next working day at the latest. We’ll also tell you how we’re going to deal with your enquiry and how long it will take.
Letters and Emails
We will acknowledge letters and emails within three working days and reply within 10 working days.
Visits and Appointments
We’ll come to see you within six weeks of you moving in, to see how you’ve settled in and every two years after that.
If you visit our offices we’ll see you within five minutes if you have an appointment and aim to see you within 15 minutes if you haven’t. If you call without an appointment and staff aren’t available, we’ll offer you an appointment within five working days.
Our staff and contractors always carry identification and we’re happy for you to call Customer Services if you have any concerns.
You can find out more by downloading a copy of the full Residents Charter here
Click here to contact us.
