Information and support on domestic abuse

Information and support on domestic abuse

Information and support on domestic abuse

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What is domestic abuse?

Domestic abuse is any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, partners or family members, regardless of gender or sexuality.

There are different types of domestic abuse, including physical, psychological, sexual, financial or emotional abuse, and being cut off from your family and friends.

Advice and information

We know every case is different so we will advise you of what options you have.

We will give you information about other agencies that offer further advice and support (on tenancy issues, legal advice and so on), and, with your permission, refer you for help. These agencies could include an independent advocacy service who will be able to give you specialist help and advice.

We can also refer you to the local authority’s Homeless Persons Unit if you need emergency temporary accommodation (for example, refuges).

We may also discuss options for keeping you safe in your home and any emergency repairs that may be required.

Keeping your information private

We will not give your details, or the information you provide, to anyone without your permission unless there are serious concerns for your or your children’s safety. In cases where there are safeguarding concerns we have a legal responsibility to share information.

Who else can support you?

Below we have listed a number of national support agencies as well as specialist support agencies in each of our main boroughs, so you can find support that is local to you.

National Support Organisations

National Domestic Violence helpline

A national helpline which is available every day of the year.

Freephone: 0808 2000 247.

Women's Aid on 0808 2000 247 if you are a woman facing abuse or violence

Victim Support

Victim Support provide a support service to all victims of domestic violence, including specialist support for young victims, male victims and those suffering domestic abuse within same-sex relationships.

08 08 16 89 111


Supporting those who have experienced violence and abuse is at the core of everything we do. No matter what your experience – domestic violence, sexual violence, ‘honour’ based violence, forced marriage, FGM, human trafficking or modern slavery

Tel:  0808 2000 247


0800 1111

If you're a young person needing advice about domestic abuse

Men’s Advice Line -

Advice and support for men experiencing domestic abuse and violence.

Phone: 0808 801 0327

Bright Sky mobile app

Find your nearest domestic abuse support service using the Bright Sky app. Bright Sky is available to download for free on both Android and iOS devices.

Legal Advice

South West London Law Centres -

South West London Law Centres (SWLLC) is an independent registered charity providing specialised legal advice and assistance covering Wandsworth, Merton, Croydon, Kingston-upon-Thames, Richmond-upon-Thames and Sutton in South West London.

Phone: 020 8767 2777

LBGTQ+ Domestic Abuse Services

Broken Rainbow on 0800 999 5428 for confidential support and advice for lesbian, gay, bisexual and transgender (LGBT) people who have experienced domestic abuse

Stonewall Housing Drop-In

For LGBT survivors of Domestic Abuse who need help and advice on housing matters. Stonewall Housing is the specialist lesbian, gay, bisexual and trans (LGBT) housing advice and support provider, and works across all London boroughs. If you are experiencing domestic abuse and need help and advice around housing, they run a weekly drop-in held on Fridays between 2pm – 3:30pm at London Friend, 86 Caledonian Road, London N1 9DN

The London LGBT Domestic Abuse Partnership (DAP)

The DAP is made up of 4 LGBT agencies who each provide different services for LGBT victims/survivors of domestic abuse. With one phone call, you will be linked in with Stonewall Housing, Galop, Switchboard – LGBT+ Helpline, and London Friend.

Phone: 0300 999 5428 or 0800 999 5428


Domestic Abuse Services in our Boroughs



Bromley & Corydon Women’s Aid -

This free service is for anyone suffering from domestic violence who feels that they could benefit from any help or advice. Confidential drop in session takes place every Thursday between 1.30pm and 4.00pm at the Community House, South Street, BR1 1RH.



Bromley & Corydon Women’s Aid -

This free service is for anyone suffering from domestic violence who feels that they could benefit from any help or advice. Confidential drop in session takes place every Thursday between 1.30pm and 4.00pm at the Community House, South Street, BR1 1RH.

FJC (formerly Family Justice Centre) -

The centre can provide you and your family with support and a safety plan.

Telephone: 020 8688 0100


Rape & Sexual Abuse Support Centre, South London

0808 802 9999

Cassandra Learning Centre -

1433B London Rd, London, SW16 4AW

Email :

Phone: 0203 601 7475


Kingston upon Thames

The DV Hub (Kingston Domestic Violence Hub) -

The Kingston Domestic Violence (DV Hub) provides free, confidential, non-judgmental and independent support to anyone who is experiencing domestic violence.

The DV Hub phone line is open 9am to 5.30pm, Monday to Friday

Phone: 020 8547 6046




The Gaia Centre -

The Gaia Centre provides confidential, non-judgmental and independent support services for those living in the London borough of Lambeth who are experiencing gender-based violence.

If you’re in Lambeth, call the Gaia Centre on  020 7733 8724  or email

African Well Women’s Clinic @ Guy’s and St Thomas’ Hospital

The clinic provides counselling, support, advice for women who have experienced female genital mutilation (FGM), as well as advice for practitioners. The clinic also provides the reversal or de-infibulation for type III FGM.

Women from anywhere across the UK can access the service.

Telephone number: 020 8188 6872 or 07956542576

Email address:



The Athena service, run by Refuge provides confidential, non-judgmental support to those living in the London Borough of Lewisham who are experiencing gender-based violence. It opened its doors in April 2015 and provides outreach programmes, independent advocacy, group support, refuge accommodation and a specialist service for young women.

Call 0800 112 4052 or email

Lewisham Children and Family Centres

They offer 1:1 family support in your home or in the community, can help you access specific domestic abuse services.



One Stop Shop

Merton has a confidential drop-in service for people experiencing domestic violence. It’s held every Monday between 9.30am -12.00 noon (except bank holidays) at Morden Baptist Church, Crown Lane, Morden, SM4 5BL. For further details call One Stop Shop on 020 7801 1777.

Victim Support Merton IDVA – Independent Domestic Violence Advisors – 020 7801 1777



Southwark Advocacy Support Service (SASS):

Provide support for victims of domestic abuse in the Borough. 

Call: 020 7539 1290



Solace Women’s Aid -

Solace Women’s Aid offers free advice and support to women and children in London to build safe and strong lives.

Call 0808 802 5565


Southwark Wellbeing Hub

Can give you comprehensive information about what organisations, services and activities are available in your community, including Domestic Abuse support.

Call: 0203 751 9684




Sutton One Stop Shop

Free drop-in advice service for domestic violence victims at all risk levels.

Takes place every Wednesday morning, 9:30am - 11:30am, Sutton Baptist Church, 21 Cheam Road, Sutton SM1 1SN.

020 7801 1777

Sutton Women’s Centre

Provides local women with a safe space where they can access information, support, advice and education.

3 Palmerston Road , Sutton, SM1 4QL

0208 661 1991



Wandsworth borough - Safety Net

This is an Independent Domestic Violence Advice (IDVA) service

Call 020 7801 1777, Monday – Friday 9am-5pm

Wandsworth One Stop Shop

The One Stop Shop is a drop-in service for those experiencing domestic violence and abuse in the borough. The One Stop Shop is held every Monday, except bank holidays, between 10am – 12:30pm at St Mark’s, Battersea Rise, SW11 1EJ.

Phone: 07884 340 117 or contact the Violence Against Women and Girls Coordinator on

During the Covid-19 crisis the One Stop shop is closed, but in the meantime you can contact the Victim Support service on 020 7801 1777, or email



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