Making Payments

Your rent is due each week in advance. You can use any of the following methods to pay your rent or other charges:

• Payment methods
• Rent statements
• Payment processing costs

Shops

With your Wandle rent card, you can pay at any shop displaying the PayPoint, Post Office or allpay.net signs.          

In person

Payments can be made in person at our Mitcham Road and Lugard Road office by cheque or credit/debit card.

WE DO NOT ACCEPT CASH PAYMENTS AT OUR OFFICES.

Direct Debit or Standing Order

To set up a payment, please request a Direct Debit or Standing Order form from Customer Services on 0800 731 20 30.

Telephone

You can call Wandle with your debit/credit card details on 0800 731 20 30.

• For automated payments select option 3.
• This service is available 24 hours per day, seven days a week.
• Please ensure you quote the reference number on your payment card.

Post

You can pay by sending a cheque to our Freepost address:

• Please make cheques payable to Wandle HA
• Write your tenancy number and address on the back.
• Please make a note on your cheque of whether your payment is for rent or other charges.
• Send to:

  Wandle HA
  FREEPOST
  London
  SW17 9BR

Using Internet banking (payment online)

• Please quote  Sort Code: 300009     
• Quote bank Account : 02900208
• Please ensure you quote the reference number on your payment card

Alternatively you can pay on-line at: www.allpayments.net and select ‘make a payment’.

Rent statements

Every three months we’ll send you a statement showing your current rent balance. If this shows you are in arrears please contact us straight away to discuss how you plan to clear your debt.

Payment processing costs

We offer different payment methods to pay your rent so our services are accessible to everyone. However you choose to pay, there’s a charge to Wandle for processing your payment. How much you pay in one go also makes a difference. In a way, that also costs you money. If we can reduce our bank charges, the more money Wandle has to spend on repairs and our services to you. Click here to see the cost to Wandle of processing the payment. To help you compare the cheapest we have shown you the cost for a £100 payment. 

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