Audit Commission Short Notice Inspection
What's an inspection?
Inspectors from the Audit Commission - the independent watchdog that decides if housing associations give their residents good services - spent three days in November 2009 checking how Wandle is doing on:
- day to day repairs
- gas safety and servicing
- housing income (how we collect rent, other income and help people manage their money)
They looked at how we are doing across all three of these services by measuring:
- how easy it is for tenants to get access to the services
- what tenants think of Wandle’s customer care
- how Wandle caters for different people’s needs and
- whether Wandle gives good value for money
The inspectors collected their evidence by looking at our performance figures; reading our information leaflets, website and other documents; interviewing the Board, phoning residents and holding focus groups to listen to the opinions of residents and staff.
All the information on these pages is available to download in Wandle's Short Notice Inspection Leaflet.pdf (0.454MB) 
(pdf).
