Handbooks

Tenants Handbook

All residents have been sent a Tenants Handbook, which is filled with useful advice about your tenancy and will be regularly updated. If you have any questions it doesn’t answer, or want to ask us about your tenancy, please call the Customer Services Team on 0800 731 2030.

Click below to download or view sections of the handbook.

Tenants Handbook Cover Page
Section 1: Introduction
Section 2: Residents Charter
Section 3: Consultation & Complaints
Section 4: Repairs & Improvements
Section 5: Rent & Benefits
Section 6: Tenancy Agreements
Section 7: Family Changes & Break ups
Section 8: Moving
Section 9: Use and Care of Your Home
Section 10: Hate Crimes and Anti-Social Behaviour
Section 11: Directory of Useful Numbers

If you’d like some or all of this book translated into another language or Braille or put on audio? If so, please call Customer Services on 0800 731 20 30. They will be happy to help you.

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