Complaints - Advice, guidance and further information

Complaints - Advice, guidance and further information

Our customer service team are here to help, if you need support to report your complaint or any other advice or guidance, please get in touch with us in the usual ways

Wandle are members of the Housing Ombudsman Scheme and you may wish to contact them for advice and guidance about your complaint with us. You can get in touch with the Housing Ombudsman Service at any point during your complaint.  

The Housing Ombudsman can be contacted at:  

Post: Housing Ombudsman Service, PO Box 152, Liverpool, L33 7WQ 

Telephone: 0300 111 3000 

Email: info@housing-ombudsman.org.uk  

Online: www.housing-ombudsman.org.uk/residents/make-a-complaint/ 

Customers may also wish to contact their local Councillor or MP at any point throughout the complaint process. Responses to these enquiries will be provided directly to the relevant local Councillor or MP as quickly as possible to allow them to keep you informed; this is usually within 10 working days. 

Further information 

You can read our complaint policy in full here.

You can read our most recent Housing Ombudsman complaint handling code self-assesment submission here (November 2020).

You can find out more about our complaint performance in our Annual Report, click here to view our most recent update

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