Covid-19 updates

Current situation

We will keep this page up to date as official advice changes. With this in mind, this information was reviewed on Thursday 15 October at 4pm.

We are monitoring government announcements closely, including the recent update that London is moving to Tier 2.

Our office remains closed, but you can contact us as usual on 0300 2000 120, or by emailing customerservices@wandle.com.

We are delivering all regular services, remotely where possible, and with PPE and social distancing in place.

Return to standard repairs services

Thank you for your understanding and support as we make steady progress, in a phased approach, towards a return to our standard repairs service. Click on the link here for more information.

To find out how we are prioritising repairs going forward, please stay alert for COVID-19 Updates on these pages.

Please note that planned works such as kitchen and bathroom replacements may continue to be affected at this time.

Statement from Tracey Lees, Chief Executive, on resumption of services

I want to start by saying thank you for all the support and assistance you have given Wandle since Covid-19 began to affect the country. Your patience and acceptance of the situation has enabled us to keep our customers and employees safe during this difficult period.

Whilst the lockdown has started to be lifted, and the Government is keen for increased business activity, the virus is still in existence and many people are still falling ill and dying around the country. We will continue to place your safety and wellbeing at the heart of our service delivery plans.

 

Level 4 - Most normal services delivered, remotely where possible, dependent on relevant PPE and social distancing. Service disruption possible

I know this has been a difficult time for you all and there is so much uncertainty but I can assure you Wandle will do all it can to provide the services and support you need and I hope you all continue to keep safe and virus free. Please continue to keep up to date via our website and social media pages.

Most of all,  please keep safe.

Tracey Lees

 

More information

How you can help

Please be aware that it is critical you follow the advice from the government in respect of self-isolation and we ask that you notify us if you are in self-isolation or have the virus. 

If you are vulnerable or one of the high risks groups identified by the government and you need help, please contact us and we will do all we can to support you during this difficult and unsettling time.  

Our operatives are likely to attend properties in protective equipment to reduce the risks of them becoming infected.  We can confirm that no operative will be attending homes if they show any symptoms.

 

Being a considerate neighbour

With more of us staying at home in line with government guidance there has, unfortunately, been an increase in reports of noise nuisance and other low level anti-social behaviour. We would like to remind residents to remain aware of how changes to the daily routine may be affecting those in neighbouring homes. Please keep noise disturbance to a minimum and in the spirit of the stay at home message be a good neighbour and mindful of others.

Useful links

Helping hand fund

 

nhs logo

 

Covid-19 mutual aid UK

 

For useful financial advice visit HMRC website

 

How Coronavirus is impacting Wandle services

Merton COVID-19 Community Response Hub

 

 

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