Covid-19 - Our services

Our services

Our office at Minerva House is closed until further notice, and as a consequence all employees are working remotely to maximise social distancing and minimising travel. 

Our aim is to continue to deliver all of our housing services efficiently and effectively.  We hope that you will see minimal disruption to these however, because of social distancing advice, the usual housing services will only be accessible via the telephone or email. Services will be prioritised by considering those who are most at risk or finding it difficult to cope in these current circumstances.

We understand that some of you will experience some inconvenience from these changes but they are in place to ensure your health and wellbeing. 

Where possible if there are minor problems, such as a small mess or some rubbish left, if you can deal with this yourself rather than contacting us it will ensure it gets resolved much quicker.  We are hoping to maintain estate cleaning for as long as we can and assure you we will reinstate full services as soon as it is possible to do so. We will be reviewing the charges on any service charge related services that we do not deliver and adjusting them to reflect this.

General Tenancy enquiries

For any general tenancy management issues or enquiries about your tenancy please contact the Neighbourhood Team.

Please email

We aim to respond within 3 working days

Return to standard repairs services

Thank you for your understanding and support as we make steady progress, in a phased approach, towards a return to our standard repairs service. Click on the link here for more information.

To find out how we are prioritising repairs going forward, please stay alert for COVID-19 Updates on these pages.

Please note that planned works such as kitchen and bathroom replacements may continue to be affected at this time.

Wandle Chat Assistant