Service Improvement Groups

The Service Improvement groups will be made up of any customer who wants to get involved but will prefer to do so online. We understand that not all our residents are able to attend regular meetings – so to ensure we meet their needs, we have developed a virtual forum to get their views and opinions on our services.

Time: most convenient for you

Dates: as and when requested

Location: N/A

What you will be doing

This is a virtual group which allows you to review customer-facing documents, policies, strategies, procedures and service standards online, to ensure they are clear and customer-friendly. You will also be able to take part in online surveys and feedback initiatives, to shape and improve services.

What you can get out of it

  • Contribute towards improving services at your own convenience
  • Ensuring your voice is heard

Incentives

  • Get entered into a prize draw to win a shopping voucher

We are also looking for residents to get involved In Wandle’s virtual Homeownership Forum, contact residentinvolvement@wandle.com to find out more.