Equality and Diversity

“Equality & Diversity is central to our business; promoting fairness and opportunity for customers and staff; helping provide the best services shaped by and for customers; and right for recruiting and developing our staff’

We are committed to providing homes to be proud of and services our customers can trust. We work to develop quality services that meet customers’ needs and engage with customers to build inclusive and sustainable communities.

We are committed to welcoming and valuing diversity, promoting equality of opportunity, and tackling unlawful discrimination. We have a statutory duty to ensure we provide equality to all of our customers and employees, and a moral duty to respond to the social diversity within our communities. In addition, we recognise the business case for promoting diversity and inclusion, ensuring that our diverse talents are utilised to shape and enhance our service and employment offer.

We recognise that certain groups in society may experience prejudice, discrimination, and/or less favourable treatment on the grounds of their protected characteristics as defined within the Equality Act 2010, and that this limits people’s choices and opportunities.

To fulfil our legal duties to eliminate discrimination, advance equality of opportunity, and foster good relations between different groups, we promote equality of opportunity in everything we do, and treat people fairly regardless of their:

  • Age
  • Disability
  • Gender reassignment
  • Marriage and civil partnership
  • Pregnancy and maternity
  • Race
  • Religion and belief
  • Sex
  • Sexual orientation.

We also recognise that other groups may experience discrimination and social disadvantage as a result of their social or economic status, and are committed to providing support to these groups.

Our duties include having due regard for advancing equality by:

  • Removing or minimising disadvantages suffered by people due to their protected characteristics.
  • Taking steps to meet the needs of people from protected groups where these are different from the needs of other people.

Encouraging people from protected groups to participate in public life or in other activities where their participation is disproportionately low.

We will also meet the Equality, Diversity and Inclusion  requirements of the Homes and Communities Agency’s (HCA) Regulatory Standards, specifically to:

  • Treat all tenants with fairness and respect.
  • Demonstrate that we understand the different needs of our tenants, including in relation to the equality strands and tenants with additional support needs.
  • Demonstrate how we respond to tenants’ needs in the way we provide services and communicate with tenants

In delivering our care and support services we will ensure we comply with the requirements of our regulators, the Care Quality Commission, to promote equality, diversity, and inclusion.

In implementing our policy we will ensure that our approach is aligned to our Corporate Plan.