Information and support on domestic abuse

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What is domestic abuse?

Domestic abuse is any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, partners or family members, regardless of gender or sexuality.

There are different types of domestic abuse, including physical, psychological, sexual, financial or emotional abuse, and being cut off from your family and friends.


Domestic Abuse is endured by nearly 2 million people in the UK every year


Information, support and advice 

We know every case is different so we will advise you of what options you have.

We will give you information about other agencies that offer further advice and support (on tenancy issues, legal advice and so on), and, with your permission, refer you for help. These agencies could include an independent advocacy service who will be able to give you specialist help and advice.

We can also refer you to the local authority’s Homeless Persons Unit if you need emergency temporary accommodation (for example, refuges).

We may also discuss options for keeping you safe in your home and any emergency repairs that may be required.

You can download a summary of our policy which outlines our approach to supporting survivors of domestic abuse. Summary of Wandle's DA Policy (Residents).pdf [pdf] 167KB.

Keeping your information private

We will not give your details, or the information you provide, to anyone without your permission unless there are serious concerns for your or your children’s safety. In cases where there are safeguarding concerns we have a legal responsibility to share information.


Who else can support you?

Below we have listed a number of national support agencies as well as specialist support agencies in each of our main boroughs, so you can find support that is local to you.

National Support Organisations 

National Domestic Violence helpline 

A national helpline which is available every day of the year. 

Freephone: 0808 2000 247. 

Women's Aid on 0808 2000 247 if you are a woman facing abuse or violence and for specific services

Victim Support 

Victim Support provide a support service to all victims of domestic violence, including specialist support for young victims, male victims and those suffering domestic abuse within same-sex relationships. 

08 08 16 89 111 


Supporting those who have experienced violence and abuse is at the core of everything we do. No matter what your experience – domestic violence, sexual violence, ‘honour’ based violence, forced marriage, FGM, human trafficking or modern slavery 

Tel:  0808 2000 247 


0800 1111 

If you're a young person needing advice about domestic abuse 

Men’s Advice Line - 

Advice and support for men experiencing domestic abuse and violence. 

Phone: 0808 801 0327 

Bright Sky mobile app 

Find your nearest domestic abuse support service using the Bright Sky app. Bright Sky is available to download for free on both Android and iOS devices. 

Legal Advice 

South West London Law Centres - 

South West London Law Centres (SWLLC) is an independent registered charity providing specialised legal advice and assistance covering Wandsworth, Merton, Croydon, Kingston-upon-Thames, Richmond-upon-Thames and Sutton in South West London. 

Phone: 020 8767 2777 

LBGTQ+ Domestic Abuse Services 

Broken Rainbow on 0800 999 5428 for confidential support and advice for lesbian, gay, bisexual and transgender (LGBT) people who have experienced domestic abuse 

Stonewall Housing Drop-In 

For LGBT survivors of Domestic Abuse who need help and advice on housing matters. Stonewall Housing is the specialist lesbian, gay, bisexual and trans (LGBT) housing advice and support provider, and works across all London boroughs. If you are experiencing domestic abuse and need help and advice around housing, they run a weekly drop-in held on Fridays between 2pm – 3:30pm at London Friend, 86 Caledonian Road, London N1 9DN 


The London LGBT Domestic Abuse Partnership (DAP) 

The DAP is made up of 4 LGBT agencies who each provide different services for LGBT victims/survivors of domestic abuse. With one phone call, you will be linked in with Stonewall Housing, Galop, Switchboard – LGBT+ Helpline, and London Friend. 

Phone: 0300 999 5428 or 0800 999 5428 


Pet Fostering Services

Paws Protect

Paws Protect is Cats Protection’s free, confidential cat fostering service for people fleeing domestic abuse, covering London and the home counties. Pets can present one of multiple barriers to people leaving abusive situations, so Paws Protect exist to enable people to leave for safety knowing that their cat will be in a loving home until they are able to be reunited.

Dogs Trust

The Freedom Project provides temporary foster care for dogs beloning to families fleeing domestic violence.

Freedom Project - More to Dogs Trust

Domestic Abuse Services in our Boroughs 


Bromley & Corydon Women’s Aid - 

This free service is for anyone suffering from domestic violence who feels that they could benefit from any help or advice. Confidential drop in session takes place every Thursday between 1.30pm and 4.00pm at the Community House, South Street, BR1 1RH. 

Japanese Service / 日本語 – Bromley & Croydon Women's Aid (


Bromley & Corydon Women’s Aid - 

This free service is for anyone suffering from domestic violence who feels that they could benefit from any help or advice. Confidential drop in session takes place every Thursday between 1.30pm and 4.00pm at the Community House, South Street, BR1 1RH. 

FJC (formerly Family Justice Centre) - 

The centre can provide you and your family with support and a safety plan. 

Telephone: 020 8688 0100 


Rape & Sexual Abuse Support Centre, South London 

0808 802 9999 

Cassandra Learning Centre - 

1433B London Rd, London, SW16 4AW 

Email : 

Phone: 0203 601 7475 

Kingston upon Thames 

The DV Hub (Kingston Domestic Violence Hub) - 

The Kingston Domestic Violence (DV Hub) provides free, confidential, non-judgmental and independent support to anyone who is experiencing domestic violence. 

The DV Hub phone line is open 9am to 5.30pm, Monday to Friday 

Phone: 020 8547 6046 


The Gaia Centre provides confidential, non-judgmental and independent support services for those living in the London borough of Lambeth who are experiencing gender-based violence. 

If you’re in Lambeth, call the Gaia Centre on  020 7733 8724  or email 

African Well Women’s Clinic @ Guy’s and St Thomas’ Hospital 

The clinic provides counselling, support, advice for women who have experienced female genital mutilation (FGM), as well as advice for practitioners. The clinic also provides the reversal or de-infibulation for type III FGM. 

Women from anywhere across the UK can access the service. 

Telephone number: 020 8188 6872 or 07956542576 

Email address: 


The Athena service, run by Refuge provides confidential, non-judgmental support to those living in the London Borough of Lewisham who are experiencing gender-based violence. It opened its doors in April 2015 and provides outreach programmes, independent advocacy, group support, refuge accommodation and a specialist service for young women. 

Call 0800 112 4052 or email 

Lewisham Children and Family Centres 

They offer 1:1 family support in your home or in the community, can help you access specific domestic abuse services. 


One Stop Shop 

Merton has a confidential drop-in service for people experiencing domestic violence. It’s held every Monday between 9.30am -12.00 noon (except bank holidays) at Morden Baptist Church, Crown Lane, Morden, SM4 5BL. For further details call One Stop Shop on 020 7801 1777. 

Victim Support Merton IDVA – Independent Domestic Violence Advisors – 020 7801 1777 


Southwark Advocacy Support Service (SASS): 

Provide support for victims of domestic abuse in the Borough.  

Call: 020 7539 1290 

Solace Women’s Aid - 

Solace Women’s Aid offers free advice and support to women and children in London to build safe and strong lives. 

Call 0808 802 5565 

Southwark Wellbeing Hub 

Can give you comprehensive information about what organisations, services and activities are available in your community, including Domestic Abuse support. 

Call: 0203 751 9684 


Sutton One Stop Shop 

Free drop-in advice service for domestic violence victims at all risk levels. 

Takes place every Wednesday morning, 9:30am - 11:30am, Sutton Baptist Church, 21 Cheam Road, Sutton SM1 1SN. 

020 7801 1777 

Sutton Women’s Centre 

Provides local women with a safe space where they can access information, support, advice and education. 

3 Palmerston Road, Sutton, SM1 4QL 

0208 661 1991 


Wandsworth borough - Safety Net 

This is an Independent Domestic Violence Advice (IDVA) service 

Call 020 7801 1777, Monday – Friday 9am-5pm 

Wandsworth One Stop Shop 

The One Stop Shop is a drop-in service for those experiencing domestic violence and abuse in the borough. The One Stop Shop is held every Monday, except bank holidays, between 10am – 12:30pm at St Mark’s, Battersea Rise, SW11 1EJ. 

Phone: 07884 340 117 or contact the Violence Against Women and Girls Coordinator 

During the Covid-19 crisis the One Stop shop is closed, but in the meantime you can contact the Victim Support service on 020 7801 1777, or email 

Dedicated Services for Faith and Cultural Groups

Opoka has been working to improve the lives of Polish women and their families since 2012. They provide opportunities to help women and children to move forward to begin their recovery free from violence and abuse.

Muslim Women's Network is a specialist UK charity that supports women from the Muslim community facing domestic abuse. Get in contact by calling their helpline on 0800 999 5786.

Nour provide Islamic support and advice through their Islamic advisors (male and female) who are from a range of different Islamic schools of thought. For support email Nour (

Jewish Women's Aid is the only specialist organisation in the UK supporting Jewish women and children affected by domestic abuse & sexual violence. You can contact their domestic abuse helpline on 0808 801 0500, or their sexual abuse helpline on 0808 801 0656. Jewish Women's Aid (

Dedicated Services for Disability Groups

Respond is a national charity providing therapy and specialist support services to people with learning disabilities, autism or both who have experienced abuse, violece or trauma. You can get in touch by calling 020 7383 0700 or fill out their online contact form.

Deafhope's misson is to end violence in Deaf communuities through empowerment, education and services.