Repairs and Maintenance

All of our leaseholders have a full repairing lease. This means you are responsible for keeping your home in good order.

If you own a house

You’re responsible for all repairs and maintenance to the structure and the inside and outside of your home. We may be responsible for some shared facilities.

If you own a flat

You’re responsible for all repairs and maintenance inside your home and we’re generally responsible for keeping all shared areas and equipment in good order.

If you own a new home

The contractor who built your home may be responsible for some repairs for a short time after your home was completed. This may be for 12 months, but will depend on how long your home was completed before you bought it. This is called the ‘defects liability period’.

 

Repair responsibilities

The precise details of the repair responsibilities for your building are set out in your lease. Here is a summary.

Our responsibilities

We’re responsible for keeping the exterior of blocks of flats in good repair. We’re usually responsible for repairing any structural parts of common estate areas e.g. fences, paving or boundary walls.

If you own a house, we’re responsible for any shared facilities e.g. shared bin stores, external boundaries, walls, fences and paths and lighting in shared areas that is not your local council’s responsibility.

Your responsibilities

  • If you own a house

You’re responsible for all repairs and improvements. Some repairs may be covered by your household insurance.

  • If you own a flat

You’re responsible for all internal parts of the home. Some repairs may be covered by your household insurance.

  • If you own a new home

The contractor who built your home may be responsible for some repairs for a short time after your home was completed. This may be for 12 months, but will depend on how long your home was completed before you bought it.

This is called the ‘defects liability period’. We’ll tell you the date the defects liability period ends. It starts from the date the property was handed over to us, not the date you moved in.

It is very important that you report any faults in your property or in the shared areas to us as soon as possible, so that we can put things right. At the end of the defects liability period we will inspect the property with the developer. We will agree any repairs that are their responsibility. The developer’s responsibility ends when they complete any repairs and you sign the order to say you are satisfied.

If any structural faults occur after the defects liability period, you may be able to claim against the defects cover provided by the developer. This provides cover for some items of your property for 10 years. When you buy your home you’ll be told about this.