Mystery Shopping

Mystery Shopping

Our Mystery Shopping Programme is an interactive and engaging way for residents to test and provide feedback about our services. Residents who participate in this programme will help improve services by carrying out mystery shops on a particular area of our service. This will help to identify the areas we are doing well and where we can improve.  The mystery shopping programme began in summer 2019 and we continue to look for enthusiastic residents to take part.


What you will be doing

  • Attend ½ day training session at Wandle’s Head Office in London Bridge
  • Undertake up to 10 mystery shopping activities, via telephone, visit or in writing
  • Complete a feedback form online, noting your experiences
  • Attend a debrief session at Wandle’s Head Office


What skills do you need to have as a candidate

  • Effective Communication Skills
  • Writing Skills
  • Attention to details
  • Good Memory
  • Confidence



  • Earn extra money
  • Opportunity to voice your ideas to help improve Wandle’s services
  • Improve on time management and observation skills
  • Something to put on your CV
  • Flexible for you – work at your own convenience



£10 gift voucher per completed shop

Travel reimbursement


Dates: TBC

Duration: ongoing

Location: Wandle Head Office


If you are interested and have any further questions please email:


Wandle Chat Assistant