What do you think? Our new responsive repairs service standard and policy | News

What do you think? Our new responsive repairs service standard and policy

We have been making a lot of changes recently to the way we get repairs fixed in your home. 

As part of our commitment to improve our repairs service, we are also looking at how we can make our repairs policy clearer and a better reflection of the way we work today.

Before we make any changes, we want to know what you think.

The proposed changes will affect you differently depending on whether you are a leaseholder or tenants.

We have summarised the changes for leaseholders/shared owners and tenants in the documents below.

 

Tenants - Responsive Repairs Summary

 

Leasholders and shared owners - Responsive Repairs Summary

 

If you have 10 minutes, we would love to hear your thoughts on the new approach to repairs. Click the link below to enter the survey.

 

Start the survey

 

Complete the survey by Monday 30 May.

 

Repairs Focus Group Session

We would also like to invite you to take part in our focus group session.

We will reward the first 10 residents that take part in the Focus Group Session at Wandle’s Head office in London Bridge, with a £30 Voucher.

If you would like to take part in the Focus Group session, please email; residentinvolvement@wandle.com