Earlier this year we teamed up with Arena Partnership to launch our Homeowners Survey, which took place between May and July via email and telephone. The survey was designed to help us understand your views on the services that we provide to you as a homeowner.
We have reviewed and considered your feedback and we acknowledge that we must improve in many areas, and understood that most of all, we must focus on the basics - fixing our repairs service and improving how we manage service charges to ensure they are transparent and represent value for money – as these are areas that you care deeply about. In addition, we should introduce appropriate standards for our customer service that underlies each interaction with customers.
Please see our improvement plan proposal which shows you what we are already doing to address some of the issues you reported in the STAR Survey as well as some things that we will start doing shortly.
Your feedback really matters to us – if you have any thoughts, please don’t hesitate to email us at firstname.lastname@example.org.