Service charge cycle

This information applies to homeowners. If you are looking for information for tenants, please go here.

Service charge statements and estimates follow the same cycle every year. Below is an example of a typical year for your reference.

September 2019

Service charge accounts (your actual statement) for financial year 2018/19 are issued. Your statement shows whether a credit or debit adjustment has been applied to your account.

October 2019 - January 2020

We respond to any queries relating to your actual service charges.

November 2019 – February 2020

Preparation of service charge estimates for financial year April 2020 to March 2021 (2020/21).

February 2020

Service charge budgets and your estimated service charges for 2020/21 are sent to all homeowners.

April 2020

New Rent / Service charges for 2020/21 commences.

September 2020

Service charge accounts (your actual statement) for financial year 2019/20 are issued. Your statement shows whether a credit or debit adjustment has been applied to your account.

How we calculate your service charges

Costs are set out under four headings:

  • Overall estimate for your building
  • Overall actual for your building
  • Your individual estimate
  • Your individual actual

Unless your lease says otherwise, the overall costs are usually divided by the number of homes that receive a service.


For homes that are externally managed, we may use the same division of costs as the freeholder - for example, many managing agents’ service charges are a percentage share, based on floor area. If your lease says that costs are shared on some other basis, perhaps specifying the percentage of costs for which you are liable, that will be used instead.