SMS survey - thank you

Thank you for taking the time to respond to our recent SMS survey. We will be using the results of this survey, along with other feedback from residents, to improve the services we provide.

We use all feedback, good and bad, to help bring you better services. Repairs, systems and estate services are three areas you told us we need to improve. Below are just a few ways we’ve been using your comments to deliver a better, more consistent service.

Transforming repairs

In April we launched our new partnership with Mears to improve the way we get repairs done. The new service provides new weekend appointment slots, multi-skilled operatives to get more jobs done in one visit and better value for money. Soon you will also be able to report repairs online and track the status of outstanding jobs. We're also undertaking a more in-depth survey to find out what you think about our repairs policy, and would really appreciate your time to complete this.

Investing in technology

We are revolutionising the way we use technology to deliver a better, more efficient service. This will mean new systems, more self-service and the tools staff need to work remotely in the community more often.

This project is still in the early stages of development but there will be more updates coming soon.

Enhancing estate services

We have begun looking at who provides our cleaning and grounds maintenance service, which may include introducing an entirely new partner.

With the current contract coming to an end soon, this is an opportunity to improve both the service and our management of the contractor. This will include recruiting a new member of staff dedicated to managing the way we look after the areas around the homes we manage.


We want to continue the conversation with residents so, if you’d like to get involved, sign up to our involved residents list or keep an eye out for our upcoming STAR survey.