Contact us

Registered office: Second Floor, 230 Blackfriars Road, London SE1 8NW

Visiting us

The nearest tube station is Southwark and the nearest train station is London Blackfriars – both less than a 10-minute walk from the office. 

Contacts for our tenants

Speaking to our Customer Services team

We’re open 8am – 6pm, Monday to Friday for general enquiries. You can email us on customerservices@wandle.com. You can also call us on 0300 2000 120. Our phone lines are busiest on Mondays and Fridays.

Repairs

The best way to report a repair is through MyWandle. If you don’t want to use this service, you can send us an email on customerservices@wandle.com. Put your postcode in the email subject, and tell us your full address and about the repair in the email.

Emergencies

If you have an emergency, or an emergency repair, you can call us 24 hours a day on 0300 2000 120. Outside of our working hours your call will be taken by our out of hours service.

Emergency repairs are those that require immediate attention to avoid danger to occupants, or similar serious effects, or serious damage to property. Any repairs that are not emergencies will not be picked up by our out of hours service.

Problem with your gas central heating

The quickest way to get it resolved is to contact K&T Heating directly on 0800 092 2420 (free from a mobile) or 020 8269 4500. These numbers are open 24 hours a day. You can also email them on repairs@ktheating.co.uk

Email contacts

Neighbourhood customer service teamneighbourhood@wandle.com
Income customer service teamincome@wandle.com

Contacts for our homeowners

Speaking to our Customer Services team

We’re open 8am – 6pm, Monday to Friday for general enquiries. You can email us on customerservices@wandle.com. You can also call us on 0300 2000 120. Our phone lines are busiest on Mondays and Fridays.

Email contacts

Neighbourhood customer service teamneighbourhood@wandle.com
Income customer service teamincome@wandle.com
Homeownership customer service teamhomeownership@wandle.com
Sales teamsales@wandle.com

Contacts for the sales team

You can contact our sales team for information on resales, new homes and staircasing by emailing sales@wandle.com

Contact information for elected officials

If you are a Councillor at one of our partner councils, or an MP with a constituency in our area, please email wandlemembersenquiries@wandle.com

Contact information for councils and corporate partners

Please get in touch by emailing communications@wandle.com, with full information about your enquiry and we will put you in contact with the best person to help.

Contact information for the media

For media enquiries, please email communications@wandle.com. We are also on Twitter: @wandleha