We are committed to putting residents at the heart of everything we do by encouraging you to scrutinise our services and help us improve our performance and customer satisfaction. There are several ways you can get involved to make a difference.
The customer experience committee is a committee of the Board. The committee is made up of Board members, and three appointed residents. The committee is responsible for the monitoring and implementation of customer focused strategic objectives, as well as the delivery of the Wandle service offer to customers.
They are also responsible for ensuring the effective delivery of Wandle’s services to residents. This includes repairs of all types, disrepairs, building safety, lettings and allocations, resident involvement, neighbourhood management, and complaints.
The customer excellence panel checks and monitors performance, compliance and satisfaction of key services. The feedback received from the panel will be fed to the board and senior management.
We are always keen to hear from residents who would like to join the customer excellence panel. If you would like to know more, please email customerempowerment@wandle.com.
It’s important for residents to be given the opportunity to engage in local decisions and feedback on the standard of their estate.
They will also help shape asset investment decisions, as well as community and environmental improvements.
Below are engagement methods that will help achieve this:
Residents will have the opportunity to engage with us about our estate service offering. We will arrange for them to join their neighbourhood officers and others in the local community to identify how their neighbourhood can be improved.
We will also welcome councillors and key contractors to attend these sessions. Any action plans will be developed with residents and followed up with ‘You Said, We did’ communications.
We will support community groups, residents’ groups and social enterprises working in the areas where we have properties and can provide training, including signposting to training organisations and other support to help them become self-sufficient.
We will recognise registered residents’ groups which operate in areas where our residents live and involve several of our residents, including providing an annual grant to support them to meet and plan community activities.
We will set up quarterly steering group meetings in key schemes to discuss local issues.
We will hold one-off events from time to time to address a local issue; if we need to promote a service in a particular area; or if we need to consult with residents on a specific topic.
We will foster a good relationship with our leaseholders through an online forum
Utilising both external and internal data sources and expertise we will work to deliver localised programmes that are specifically targeted to meet the needs of residents.
We will also engage with residents via our digital platforms. We will create task and finish groups, surveys and consultations as and when required and build on our “feedback forum” list of actively engaged residents.
To find out more about how you can get involved with the various engagement opportunities we have on offer email customerempowerment@wandle.com.
Community cafes for the over 50’s
If you are over 50, you can attend the new community café at Darwin Court Rotherhithe every Wednesday from 11am- 2pm. You will be able to have a free hot meal and drink in their warm and cosy café.
Carshalton Community Allotment
This is a great chance to meet new people, improve your wellbeing and gardening skills, contribute to the community and take home fresh fruit and vegetables. To find out more you can call 020 8404 1522, email food@ecolocal.org.uk or visit www.communityallotment.org.uk.
Garden Tea – Wellness afternoons
Would you like to enjoy a relaxing cup of tea in a beautiful Victorian walled garden? On Wednesday afternoons in Carshalton, EcoLocal are holding tea parties with a wellbeing twist such as aromatherapy, arts and crafts, nature walks, yoga and more. To book a place, please visit https://www.ecolocal.org.uk/ or call 020 8404 1522.
Gardening courses
EcoLocal have a range of gardening courses held in Carshalton, led by experienced friendly tutors. They have classes for beginners, intermediate and advanced levels. To book a place and for further information, please visit https://www.ecolocal.org.uk/, email food@ecolocal.org.uk or call 020 8404 1522.
The Lodge Walled Garden
Join EcoLocal to help renovate the Victorian walled garden at The Lodge in Carshalton. The Lodge walled garden has been in cultivation since the 18th century, but has been somewhat neglected in recent years. To join their team of enthusiastic volunteers please email info@ecolocal.org.uk.
Healthy eating on a budget
South Thames Colleges Group run a ‘Healthy eating on a budget’ course. The course aims to help beginners create affordable and nutritious food, for everyone to enjoy.
Every week you can expect to create a new recipe and participants will master the basic skills in the kitchen, learn about budgeting, food safety and hygiene, nutrition and sustainable living. Each week all the ingredients will be provided and there will be where possible vegetarian and vegan variations.
All students will be able to gain a basic qualification in nutrition, which will include healthy eating, planning healthy diets and understanding certain eating disorders.
This course is FREE to those on a low income and/or on benefits. For all other students the course is £180 for the full term.
The course is based in Wandsworth and lasts for 8 weeks. For further information, please email info.souththames@stcg.ac.uk.
Free workshops and courses at South Thames Colleges Group