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A fresh start

Our New Homes team recently helped one family of eight downsize into two smaller properties. The A* family were living in a seven-bedroom house, and they were looking for a new home to better suit their needs.

At Wandle we will always try to find our residents a suitable home, however we don’t have many properties with a large number of bedrooms, therefore our Project Liaison Officer Angie Lewis worked with the family to find them a new home to meet the needs for the entire household.

It was challenging to find a large property in the same area; therefore, it was agreed we would help them find two new homes close to one another, with the adult children in one and the younger members of the family, along with their parents in another.

Angie Lewis worked closely with the family and found two homes that matched their requirements, including size and location.

Mrs A* thanked Wandle and said, “You have helped my family get the best home possible. You communicated well with my family and listened to our needs and preferences. This helped us feel confident in trusting you with the move.”

Ms A* personally thanked Angie Lewis for all her hard work relocating her family to their new homes.

“A key highlight was the exceptional support provided by our project manager Angie. She was consistently available to answer any questions I had, no matter how small, and dealt with any queries promptly and effectively.

Overall, we couldn’t be happier with the outcome of this move. The scheme not only helped us find homes that perfectly suited my family’s needs but also ensured that the entire process was handled with professionalism and care.”

Anne Waterhouse, Chief Executive at Wandle said, ‘I am proud that we have been able to support the A* family with two new homes to build a future. Sadly, this is becoming more and more rare due to the challenges facing the sector in being able to build new social homes in London.’

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