We want to improve how we communicate with our residents and make sure our services are accessible and fair. To help us achieve this, we’re running surveys to gather feedback on your experience to help us provide a better service.
We’ve partnered with Acuity Research & Practice, who’ll be interviewing residents on our behalf. This time we’re approaching residents in Southwark and Merton, but we hope to roll the survey out more widely in future.
The survey will run during June and July and takes 10 to 12 minutes to complete. You’ll be asked questions about yourself and your household. You can opt out of answering the survey or specific questions if you want to.
If you’re selected, you’ll be emailed a link to complete the survey online. You may also receive a link by text message. Acuity may follow up by post or phone if you don’t complete the survey online or would prefer to provide feedback another way.
If you receive a call Acuity, the number displayed will be 0208 0890160. Acuity only makes calls between the hours of 9am and 8pm Monday to Friday and between the hours of 10am and 6pm on Saturday.
Acuity are also the company carrying out our Tenant Satisfaction Measure surveys, so you may recognise their number from this.
The surveys are strictly confidential, and you can remain anonymous on request.
Thank you for sharing your voice and helping us do better.