STAIRS

• Click here to learn more about us, including Wandle’s history, how we began, and how we’ve grown to provide over 7,000 homes across south London.
• Click here to understand what drives Wandle through our purpose, vision and values, which shape our culture, decision-making and ambitions for the future.

• Here you can find our three-year corporate strategy, setting out our priorities and plans to deliver better services, strengthen our organisation and improve outcomes for residents.
• Click here to learn more about Wandle’s Asset Management Strategy, which explains how we invest in, maintain and improve our homes to ensure they remain safe, sustainable and fit for the future:

Wandle is a registered provider of social housing and is supported by four subsidiary companies. Click the link below to learn about our group structure.

Click here below to read about our rules which set how how Wandle is governed, including the powers, responsibilities and duties of the Board.

Click here to find out more about our board members. The Board overesees Wandle’s subsidiaries, committees and our our executive team. Further information on how decisions are made and responsibilities are delegated can be found in our governance structure.

Click here to find out how residents can get involved, share feedback and help shape Wandle’s services through a range of engagement opportunities, resident groups and consultation activities.

Click here to access our resident association handbook, a practical guide for residents who want to establish, join or support a residents’ association and play a more active role in improving their community.

Keep up to date with the latest Wandle News, including service updates, community projects, resident engagement opportunities and organisational developments.

Click here to view Wandle’s Financial Statements, which provide an overview of our financial performance, key achievements and how we are investing in homes, services and communities to deliver our strategic objectives and maintain long-term financial sustainability. 

Click here for information about rents, service charges and the costs associated with your home, including guidance on paying for you home and the support available to residents. 

Interested in becoming a supplier or learning more about how Wandle purchases goods and services? Click here to find out more about our Procurement – Wandle Housing Association service and opportunities to work with us 

Click here to view our Procurement-Strategy, which sets out how we will deliver value for money, strengthen supplier relationships, support social value outcomes and ensure procurement activities contribute to Wandle’s strategic priorities. 

Click here to view our stock profile – where we work which provides information about the homes we own and manage and the communities we serve across south London. 

Click here to learn more about our development programme, including how we’re building new homes to help meet local housing need. 

Click here to explore our environmental, social and governance report, which outlines our approach to sustainability, social impact and responsible business practices.  

Click here to find out how we’re keeping your home in good repair, including the investment we make in maintaining and improving our homes and delivering responsive repairs services. 

Click here to learn more about keeping your home safe, including the measures we take to ensure homes remain safe, compliant and well maintained.  

Visit safe homes for information about building safety, fire safety, gas safety, electrical safety and the steps Wandle takes to protect residents and their homes.  

Find out more about how Wandle is regulated, assessed and held accountable. This section includes our latest regulatory judgement, our C2 to C1 Improvement Plan, information from the Housing Ombudsman, and our annual landlord performance report, helping you understand how we are performing against regulatory standards and meeting our responsibilities to residents.

Read about our latest regulatory judgement from the Regulator of Social Housing. The judgement recognised many of our strengths, alongside areas where further improvement is needed. In particular, it highlighted the need to maintain strong delivery and oversight of our service improvement workstreams, particularly repairs, anti-social behaviour services and complaints handling. It also stressed the importance of building a deeper understanding of residents’ diverse needs and using these insights to shape our services accordingly. 

To support this, we’ve developed a C2 to C1 Plan which sets out the actions we’re taking to improve services, strengthen resident outcomes and achieve the highest consumer grading. We’ll publish quarterly updates so you can track our progress. 

Access information via the Housing Ombudsman website on our performance and complaint handling. 

View our annual landlord performance report, including key measures and outcomes for residents.

Read about our independent audit findings carried out on our internal controls, governance arrangements and operational effectiveness.

Each year we ask residents for feedback on the services we provide through tenant perception surveys. The results are reported to the Regulator of Social Housing and help us understand what we’re doing well and where we need to improve. 

Find out more about our Tenant Satisfaction Measures (TSMs) and performance results here 

Our Resident Annual Reports provide an overview of our performance, achievements and priorities each year, helping residents understand how we are delivering services and investing in homes and communities.

• Resident Annual Report for 2025-2026
• Resident Annual Report for 2024-2025
• Resident Annual Report for 2023-2024

Keep up to date with Wandle’s latest news, announcements and organisational updates. Read our latest media releases and news updates here

We are committed to learning from complaints and using feedback to improve our services. This section provides information about how we handle complaints and how we are performing against our complaint handling standards. 

• Complaints and compliments
• Annual Complaints Performance report 2026
• Complaints policy

We are committed to protecting personal information and being transparent about how we manage data. This section includes information on data protection performance, including data breaches and Subject Access Requests. Click here for information on our Data protection performance  

Visit our I am a tenant page for information about the services available to residents. 

Read our Tenant handbook for guidance on your rights, responsibilities and the support we provide.  

Find information about your tenancy, including tenancy types, responsibilities and key tenancy information.

Keep up to date with Wandle’s latest news, announcements and organisational updates. Read our latest media releases and news updates here 

Our policies explain how we deliver services, make decisions and meet our obligations to residents. They set out the standards you can expect from us and help ensure our services are delivered fairly, consistently and transparently. 

• Browse our policies to understand how we manage and deliver our services. See our policies