STAIRS
STAIRS stands for Social Tenant Access to Information Requirements which apply to landlords such as Wandle.
We believe in being open, transparent and accountable. That’s why we publish a wide range of information about how Wandle is run, how we make decisions, how we spend money, and how we perform.
You can find information in the sections below and read more in our STAIRS policy. If you can’t find what you’re looking for, or would like information that isn’t published here, please email DPO@wandle.com.
We also welcome your feedback. If you have suggestions for information you’d like us to publish, we’d love to hear from you.
Governance and decision making
1. About us
2. Our strategy
3. Our governance
- Our board
- Our executive team
- Our structure, committees and company documents (see below)
4. Resident voice and influence
- Get involved – options for residents who want to get involved
- Wandle News – newsletter for residents
- Resident Association Handbook 2025
Finance and spending
1. Financial information
2. Rents and charges
3. Procurement and contracts
- Procurement – working with us
- Procedures, rules, strategy (see below)
Managing homes and neighbourhoods
1. Our homes
2. Property quality and investment
3. Building safety
Our performance
1. Regulatory information
- Regulator of Social Housing latest regulatory judgement
- Housing Ombudsman performance reports (note this will take you to the Ombudsman’s website)
- Latest Housing Ombudsman performance report (document) document link
2. Audits
3. Tenant Satisfaction Measures (TSMs)
4. Resident Annual Reports
5. Media releases
6. Complaint handling
7. Data protection
- Data protection performance information can be found in the link below