Wandle’s Community Safety team have successfully helped relocate one vulnerable resident move closer to their family and friends after a difficult period.
The resident was living in Kingston and was suffering from a drug addiction and mental health problems. They had previously spent time in prison due to a history of substance abuse and theft to support their habit. In the summer of 2022, an anti-social behaviour case was raised due to concerns over the use of their property.
Our Community Safety team checked in on our resident and it became clear their flat was being used by unknown persons who were also struggling with substance abuse. They’d often gain access through forceful means that intimidated the resident and their neighbours.
The local police asked Wandle for assistance and the case was referred to the Local Authority Community Multi-Agency Risk Assessment (CMARAC). We worked as a team to create an action plan to support the resident and decide on a resolution.
Unfortunately, our customer was sent to prison again for a short period of time. To ensure the resident’s property was safe and to protect other residents, we secured and screened the property to guarantee nobody else could gain access.
When our resident was released from prison, our amazing Community Safety Officer Claudette worked with local partners, the police, and a probation officer to help our resident into rehabilitation for their drug addiction and mental health issues.
Eventually, the resident decided to move closer to their family in Portsmouth to continue their rehabilitation. They have now settled into their new home for a fresh start and away from the issues they experienced in Kingston.
We always want to support our residents and maintain their tenancies, however, at times the best solution for all is to assist our customers find a new home so they can move on.
At Wandle, we do not tolerate antisocial behaviour or criminal activity. If you need to report ASB, you can do this through MyWandle or by calling us on 0300 2000 120.