We are pleased to share the published version of our annual report for the year ending March 2023.
The report gives an overview and insight into what we have been doing over the last twelve months. Throughout the year we have focussed on our customers feeling safe in their homes, including our understanding of damp and mould in our homes.
We continue to learn from complaints and have included a number of case studies to highlight were we have improved.
We have also created a short video that expands on what we are doing to improve our customer service offering.
There is still a lot of work to be done, but we are committed to driving continuous improvement, and deliver against our vision ‘homes to be proud of and services you can trust.’