Wandle exchanges contracts with Berkeley on shared ownership homes in Wandsworth

Wandle recently exchanged contracts with Berkeley, a leading mixed-use developer to deliver 74 shared ownership homes at Wandsworth Mills. These homes are a part of Wandle’s wider mission to deliver secure and affordable homes in south London.

The homes will be located within Rubia House, which will be in delivery from Spring 2027, and form part of the wider 3.4 acre Wandsworth Mills waterside neighbourhood, comprising a total of 383  homes, both new build and Grade II listed, as well as landscaped gardens and 210 metres of transformed river frontage.

All homes at Wandsworth Mills are set within lush, landscaped surroundings. The riverfront is being enhanced through new planting and habitat creation, improving the natural environment, supporting biodiversity and providing a tranquil and relaxing setting for residents.

Marcus Blake, Managing Director at Berkeley, said:

“Partnering with Wandle to deliver shared ownership homes at Wandsworth Mills helps more people access well-designed, affordable housing in one of southwest London’s most established residential areas. This agreement reflects our commitment to working with our partners across our portfolio to meet local housing needs within thoughtfully designed neighbourhoods.”

Jeremy Arnold, Head of Development at Wandle said:

“I am delighted that Wandle is playing a key role in delivering these safe and affordable homes for Londoners looking to get on the property ladder. Wandle now has 1,857 homes in the borough of Wandsworth, and it is an exciting time to be part of development in south London.”

Designed with a strong focus on wellbeing, Wandsworth Mills brings together green space and connectivity in one of southwest London’s most established residential locations.

Located within five minutes of Wandsworth Town station, the development offers direct access into central London, while the surrounding borough provides access to 1,700 acres of parks and commons, enabling residents to benefit from the improved quality of life and wellbeing that comes from being surrounded by green spaces.

Travis Perkins Managed Services to provide building materials to Wandle Housing Association

We recently appointed Travis Perkins Managed Services (TPMS) as our new supplier for building materials.

The contract will see TPMS predominantly supply building materials from its Travis Perkins branches in Croydon and Peckham, supported by a further seven branches in the wider to ensure a good supply of stock.

Francis Burrows, Executive Director – Customer and Operational Services, Wandle Housing Association, said: “With 7,000 properties across nine boroughs, it was vital for us to appoint a supplier who would be able to provide us with a range of materials at short notice. We were hugely impressed with Travis Perkins Managed Services, and they gave us confidence that no matter the job, they will be able to supply us with exactly what we need.

“We’re working with experienced management consultants Lumensol to find ways to improve our systems when managing repairs at residents’ homes, and the TPgo Data platform builds on this perfectly. We can track where our team are purchasing products and ensure that whatever they need for a job is available for pick up straight away, helping to keep residents informed, improve first time fix rates and reduce both our costs and carbon footprint.”

Sarah Narracott, Head of Business Development at Travis Perkins Managed Services, said: “This is a fantastic new partnership for Travis Perkins Managed Services, and we are really pleased to be able to supply building materials across Wandle’s extensive portfolio of properties.

“By servicing their requirements through our network of branches, Wandle can be confident that no matter what materials they need, they’ll be able to get hold of them quickly.”

Wandle will be using TPMS’ proprietary TPgo Data platform, which provides dynamic insights into purchases, product tracking and data analysis.

Sarah added: “With such a broad range of product material requirements across south London, the use of TPgo Data will mean that Wandle will always have the most up-to-date information at their fingertips, reducing unnecessary costs and enabling data-led decision making to improve efficiencies.”

The contract was awarded through the Cirrus Framework, which supports local authorities, NHS Trusts, schools, universities, registered charities and social housing providers to access goods and services, including materials and building supplies.

The partnership will also see TPMS work alongside Wandle on several social value projects in the south London community.

Through a phased approach and analysis of the most frequently purchased products, Travis Perkins and Wandle will work together to devise van stock profiles, with a view to rolling out the TPgo Van Stock system in the future.

Van Stock ensures that operatives always have their most used products and materials in their vans, helping to ensure they have everything they need on hand.

County Hall Kingston achieves Golden Brick

Work is well underway at the historic County Hall Kingston in southwest London, where the development has reached Golden Brick stage.

Wandle is to deliver 26 affordable homes for social rent as part of the ambitious redevelopment.

The 5.2-acre site which is being redeveloped by London Square includes the Grade II listed former headquarters of Surrey County Council. The scheme will bring 292 high-quality new homes to the area, including 26 for social rent, alongside extensive landscaping, new green spaces, and commercial space.

In addition, the restoration work is sensitively refurbishing the historic County Hall to deliver new homes and commercial spaces, along with the new-build elements of the scheme.

Yinka Bolaji, Executive Director of Property and Development said: “I am delighted that we have reached Golden Brick at County Hall Kingston.

“Wandle is committed to delivering affordable housing that is safe and secure. We will be providing much needed social rent homes in Kingston, and extending our provision will only increase our presence in the borough.”

Daren Nathan, Partnerships Director, London Square, added: “We’re proud to be working with Wandle at County Hall Kingston to bring forward much-needed affordable homes for Kingston. Since we got on site in spring 2025 our focus has been on maintaining momentum and working collaboratively with Wandle so residents can move into new, well-designed homes as quickly as possible.

“Progress on the wider scheme, its amenities, landscaping and play spaces for families also continues at pace and we are on track to complete County Hall Kingston in early autumn 2027.”

Anne Waterhouse has joined the PlaceShapers board

We are delighted by announce that our Chief Executive, Anne Waterhouse, has been appointed to the PlaceShapers board. Anne joins James Francis ( Saffron Housing) and Kevin Rodgers (Citizen Housing), to complete a trio of appointments announced today.

Anne Waterhouse said: “I’m thrilled to join the Placeshapers board, an organisation dedicated to championing the power of place and community. Wandle has been a proud member of PlaceShapers for many years, and by joining the board I’m eager to help our members overcome the challenges we face in delivering this mission. Now more than ever, it’s vital to highlight the positive impact we bring to our communities, and the opportunity to bring a London perspective to this work inspired me to become a board member.”

Matthew Walker, PlaceShapers Chair and Chief Executive of Leeds Federated Housing Association, said: “Individually Anne, Kevin and James are outstanding additions. Collectively their diversity in terms of type of organisation, geography and size adds even greater strength to our board.

“This is an exciting but challenging time for the sector. There is refreshed energy through the government’s commitment in the Social and Affordable Housing Programme combined with a renewed focus on place-based regeneration. At the same time members are facing many challenges in their work to help communities thrive. All three bring a passion to drive forward PlaceShapers to support the sector in its place-shaping ambitions.”

PlaceShapers is a vibrant national network of place-shaping housing organisations. They support and enable social housing providers to fulfil their place-shaping ambitions to help communities to thrive.

We look forward to seeing the value and expertise Anne will undoubtably add to PlaceShapers.

Wandle celebrates completion of 29 affordable homes in Lewisham

Wandle colleagues and residents celebrated the newly built Rowan and Alan House in Lewisham with a ribbon-cutting ceremony together with Featherstone Homes.

The scheme provides 61 homes in total, as well as a commercial space and transforms a vacant site next to the historic railway arches, kickstarting a wider regeneration of the new Bermondsey neighbourhood.

Wandle have purchased 29 affordable homes from Featherstone Homes, working closely together over the development phases.

Alan House provides 16 shared ownership homes, and Rowan House provides 13 social rented homes. The 29 affordable homes, funded by Wandle with grant support from the Greater London Authority (GLA) are located only a 10-minute walk from South Bermondsey and Surrey Quays station, with direct links to the city.

Anne Waterhouse, Chief Executive of Wandle, said: “Our roots are firmly and proudly south London, and it’s an exciting time for us to be involved in the regeneration of South Bermondsey.

“Wandle now has 336 homes in Lewisham, and where the opportunities arise, we are committed to delivering more new homes that are safe, secure and sustainable in the borough.

“At this scheme we were able to fund a further eight affordable homes over and above what was originally required by the planning consent. This means that we can now provide homes for eight more local families, setting them up for success in this developing community.”

Valerie Vaughan-Dick, Chair of Wandle’s Board, said: “We are building new homes that meet the needs of our communities, by working with housebuilders, developers and other partners to bring our vision to deliver 500 homes by March 2028 – including these 29 affordable homes – to life.

“It was a pleasure to see first-hand the positive impact these homes have had for our new residents, many who have been in temporary housing for far too long.”

Wandle resident, Helen Ademiluyi said, “My home is peaceful and safe. I have recently moved to Rowan House with my children after we previously lived in a hostel for seven years. It was cramped and not ideal, so it is wonderful to now have the space to relax and make a home.”

Helen Hayes MP visits site of building safety works in south London 

On Friday 14 November, we welcomed Helen Hayes, MP for Dulwich and West Norwood at our French, Finch and Margerat blocks to view the fire safety works we are undertaking. 

The proposed works, being undertaken for us by Higgins Group involve removing the existing insulation and replacing it with non-combustible materials. In addition, the timber decking will be replaced with fire-safe aluminium decking. The project is expected to last 18 months and is due to be completed by October 2026. 

The work relating to the leasehold homes has been funded by the Cladding Safety Scheme (CSS), and no costs have been passed onto homeowners. In contrast Wandle is funding approximately £2.34 million for the works to the social rented homes due to not being eligible to access the additional government funding, because of the works contract being in place ahead of the funding being announced.   

Anne Waterhouse, Chief Executive of Wandle, said “The safety of our residents is our priority and appreciate how disruptive the work is. We want to make the experience as stress-free as possible, and we keep in close contact through monthly meetings, with a dedicated website that all impacted residents have access to. 

“We welcome any opportunity to meet with elected officials who represent our residents and share how we can work together to deliver homes that are safe and sustainable.” 

It was useful to discuss our approach with Helen and raise the wider implications of having to fund the cost of works to the social homes ourselves.   

Awaab’s Law – changes to how we manage damp and mould in your home

Awaab’s Law has officially come into legal effect today (Monday 27 October 2025). 

Introduced in response to the tragic death of two-year-old Awaab Ishak in 2020 which was caused by prolonged exposure to mould in his family’s social housing flat, the law aims to ensure that no tenant is left living in unsafe or unhealthy conditions due to inaction or delay. 

You can expect us to be more proactive at the first sign or hint of damp and mould and log the issue with our contact centre. In the case of an emergency, we will carry out initial repairs within 24 hours. If the case is significant, a surveyor will visit within 10 working days, and within 28 days for routine cases. 

After the survey, you’ll receive a written report within three working days that will explain what happens next.  

In both significant and routine cases, our damp and mould team will be in touch three months later to check that the problem has not returned. 

If you have an issue with mould or damp, call us on 0300 2000 120 or email customerservices@wandle.com.

Wandle Housing Association to Deliver Affordable Homes at County Hall Kingston

Wandle is to deliver affordable homes for social rent at the historic County Hall Kingston in southwest London. 

In partnership with London Square, the 5.2-acre site includes the Grade II listed former headquarters of Surrey County Council. The redevelopment will bring 292 high-quality new homes to the area, including 26 for social rent, alongside extensive landscaping, new green spaces, and commercial space. Restoration and construction work is already underway to sensitively refurbish the historic County Hall and deliver the new-build elements of the scheme.

Adam Lawrence, Chief Executive Officer, London Square said: “Wandle Housing has a significant presence across south London, and we are delighted to be working with them at County Hall Kingston. This historic site has stood empty for many years and it’s fantastic to take another step forward in the re-opening this important space for the local community.”

Anne Waterhouse, Chief Executive of Wandle said: “I am delighted that Wandle will be providing   much needed social rent homes in Kingston. The redevelopment, led by London Square, provides us with an opportunity to extend our provision of social homes within the borough increasing our community presence that will benefit all our residents.”

Wandle secures £55 million under Affordable Homes Guarantee Scheme

Wandle has secured £55 million of funding from the Affordable Homes Guarantee Scheme (AHGS).

The fund will support the development of 94 homes across London for both Shared Ownership and Social Rent and will enable us to continue to invest in the continued safety and quality of our existing homes.

Launched in 2020, the AHGS bond issuance programme is backed by a guarantee from the UK Government and offers fixed-rate loans of up to 30 years to the social housing sector. From March 2024, registered providers were able to use the scheme to invest in property improvements in addition to funding new affordable homes.

Anne Waterhouse, Wandle Chief Executive, commented: “We are delighted to have successfully raised £55 million of funding from the Affordable Homes Guarantee Scheme as the scheme’s second London based borrower.  The collaborative partnership between Venn and our finance team enabled us to secure a deal that creates immediate financial capacity, which we can now deploy to help alleviate housing pressures in the Capital.

Dr Valerie Vaughan-Dick MBE FRCGP (Hon), Chair of Wandle’s Board, commented: “I’d like to thank everyone involved in this transaction. This much needed funding will  enable us to continue to deliver new affordable high-quality homes across south London, while progressing our investment in our resident’s existing homes.

We are the second housing association under the Scheme and will fund critical investment in our existing homes, including relating to fire safety works.

Annual complaints performance 2024/25

We know we don’t always get things right, or meet your expectations. When something goes wrong, we are committed to finding out why and resolving it as quickly as possible. We want to ensure that complaints are addressed fairly, effectively, and promptly.

We have produced a full report reviewing our performance and learnings in 2024/25.

Board Response to the Complaints Performance and Service Improvement Report 2024/25

As the Member Responsible for Complaints, I fully acknowledge the critical importance of delivering a high-quality, fair, and responsive complaints service. Over the past year, we have identified areas where our performance has not consistently met the standards our residents rightly expect. In response, we launched a targeted improvement programme aimed at strengthening our complaints handling, improving outcomes, and embedding a culture of continuous learning across the organisation.

This programme has already delivered several tangible improvements, including clearer accountability at each stage of the complaints process, enhanced quality of responses, and a reduction in escalated cases. We have also strengthened our internal monitoring and reporting frameworks to ensure greater oversight, consistency, and transparency.

As a result of these improvements, and as a reflection of our commitment to meaningful change, the Housing Ombudsman has concluded its investigation into our complaints handling, which commenced late last year. The Ombudsman acknowledged that we have identified key areas for improvement and are actively addressing them. While the investigation has now closed, we remain firmly committed to embedding long-term, sustainable improvements in how we manage and learn from complaints.

We continue to engage constructively with the Housing Ombudsman Service (HOS), using their feedback and recommendations to inform our ongoing work. Their insight has been instrumental in helping us identify systemic issues and implement effective, lasting solutions.

Learning from complaints remains central to our approach. We are using complaint data to identify trends, inform service improvements, and share learning across teams. Crucially, we are committed to closing the feedback loop by reporting back to residents on the changes we have made as a result of their experiences, helping to build trust and accountability.

While we are encouraged by the progress made, we recognise that there is more to do. We remain focused on driving further improvements, ensuring that every complaint is treated as an opportunity to learn, improve, and deliver better services for our residents.

Andy McWilliams

Vice Chair of the Board, Chair of Customer Experience Committee


You can read our Complaints policy in full here, and our latest self-assessment against the Complaint Handling Code here.