Awaab’s Law has officially come into legal effect today (Monday 27 October 2025).
Introduced in response to the tragic death of two-year-old Awaab Ishak in 2020 which was caused by prolonged exposure to mould in his family’s social housing flat, the law aims to ensure that no tenant is left living in unsafe or unhealthy conditions due to inaction or delay.
You can expect us to be more proactive at the first sign or hint of damp and mould and log the issue with our contact centre. In the case of an emergency, we will carry out initial repairs within 24 hours. If the case is significant, a surveyor will visit within 10 working days, and within 28 days for routine cases.
After the survey, you’ll receive a written report within three working days that will explain what happens next.
In both significant and routine cases, our damp and mould team will be in touch three months later to check that the problem has not returned.
If you have an issue with mould or damp, call us on 0300 2000 120 or email customerservices@wandle.com.