Service Update - October 2021
We are receiving very high volumes of contacts from our customers and this means that we are taking significantly longer than usual to answer emails and phone calls. We are doing all that we can to improve our response times and this means that there may be occasions where we need to do things differently or you may have to speak to a different member of our team.
All of us at Wandle are continuing to follow Covid-19 safety guidelines when visiting your homes or estates and we are very grateful for your continued patience and understanding where our services to you have been affected.
Please be assured that we will respond to your enquiry as soon as we can and if you require emergency support you can call our Customer Services team on 0300 2000 120. Our lines are very busy, but we will get to your call as soon as we can and we thank you for your continued patience.
Did you know that you can report your repair by email?
Send us an email on email@example.com. Put your postcode in the email subject, and tell us your full address and about the repair in the email.
Problem with your gas central heating?
The quickest way to get it resolved is to contact K&T Heating directly on 0800 092 2420 (free from a mobile) or 020 8269 4500. These numbers are open 24 hours a day.
You can also email them on firstname.lastname@example.org
Speaking to our Customer Services team
We're open 8am - 6pm, Monday to Friday for general enquiries.
You can email us on email@example.com.
You can also call us on 0300 2000 120. Our phone lines are busiest on Mondays and Fridays.
If you have an emergency, or an emergency repair, you can call us 24 hours a day on 0300 2000 120. Outside of our working hours your call will be taken by our out of hours service.
Emergency repairs are those that require immediate attention to avoid danger to occupants, or similar serious effects, or serious damage to property. Any repairs that are not emergencies will not be picked up by our out of hours service.
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