High demand for our repairs service has affected our ability to deliver repairs within our promised standards.
We are working closely with our in-house team and our contractors to reduce our backlogs. We will be contacting all our customers who have open repairs which have gone out of timescale, or are not yet appointed to arrange mutually convenient appointment times. Some of the appointments may be offered outside our normal working hours.
Head of Operations Property
The quickest and easiest way to speak with one of our advisors during our usual opening hours is with WebChat. Click the chat button below to be put through to one of the team.
Did you know that you can report your repair by email?
Send us an email on email@example.com. Put your postcode in the email subject, and tell us your full address and about the repair in the email.
Problem with your gas central heating?
The quickest way to get it resolved is to contact K&T Heating directly on 0800 092 2420 (free from a mobile) or 020 8269 4500. These numbers are open 24 hours a day.
You can also email them on firstname.lastname@example.org
Speaking to our Customer Services team
We're open 8am - 6pm, Monday to Friday for general enquiries.
Drop us a message on WebChat (the button at the top of this page, or at the bottom left of your screen on the rest of our website) to speak directly to one of the team, or you can email us on email@example.com.
You can also call us on 0300 2000 120. Our phone lines are busiest on Mondays and Fridays.
If you have an emergency, or an emergency repair, you can call 0300 2000 120 24 hours a day. Outside of our working hours, your call will be taken by our out of hours service.
Emergency repairs are those that require immediate attention to avoid danger to occupants, or similar serious effects, or serious damage to property. Any repairs that are not emergencies will not be picked up by our out of hours service.
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