Contact us
Registered office: Second Floor, 230 Blackfriars Road, London SE1 8NW
Visiting us
The nearest tube station is Southwark and the nearest train station is London Blackfriars – both less than a 10-minute walk from the office.
Our office is open to visitors 9am – 5pm, Monday to Friday.
Contacts for our tenants
Speaking to our Customer Services team
We’re open 8am – 6pm, Monday to Friday for general enquiries. You can email us on customerservices@wandle.com. You can also call us on 0300 2000 120. Our phone lines are busiest on Mondays and Fridays.
Repairs
The best way to report a repair is through MyWandle. If you don’t want to use this service, you can send us an email on customerservices@wandle.com. Put your postcode in the email subject, and tell us your full address and about the repair in the email.
Emergencies
If you have an emergency, or an emergency repair, you can call us 24 hours a day on 0300 2000 120. Outside of our working hours your call will be taken by our out of hours service.
Emergency repairs are those that require immediate attention to avoid danger to occupants, or similar serious effects, or serious damage to property. Any repairs that are not emergencies will not be picked up by our out of hours service.
Problem with your gas central heating
The quickest way to get it resolved is to contact Sureserve Compliance directly on 0208 269 4500 (free from a mobile). These numbers are open 24 hours a day.
Email contacts
| Neighbourhood customer service team | neighbourhood@wandle.com |
| Income customer service team | income@wandle.com |
Contacts for our homeowners
Speaking to our Customer Services team
We’re open 8am – 6pm, Monday to Friday for general enquiries. You can email us on customerservices@wandle.com. You can also call us on 0300 2000 120. Our phone lines are busiest on Mondays and Fridays.
Email contacts
| Neighbourhood customer service team | neighbourhood@wandle.com |
| Income customer service team | income@wandle.com |
| Homeownership customer service team | homeownership@wandle.com |
| Sales team | sales@wandle.com |
Contacts for the sales team
You can contact our sales team for information on resales, new homes and staircasing by emailing sales@wandle.com
Contact information for elected officials
If you are a Councillor at one of our partner councils, or an MP with a constituency in our area, please email wandlemembersenquiries@wandle.com
Contact information for councils and corporate partners
Please get in touch by emailing customerservices@wandle.com, with full information about your enquiry and we will put you in contact with the best person to help.
Contact information for the media
For media enquiries, please email communications@wandle.com. We are also on Twitter: @wandleha
Contact information for recruitment
If you’re getting in touch regarding a vacancy, working at Wandle or other recruitment topics, please email recruitment@wandle.com.