Direct debits – incorrect notifications

We recently wrote to all residents explaining new rent and/or service charges from April 2023.

Due to this change, we supplied new details to our direct debit partner, Allpay.

Unfortunately, we got this wrong first time around. We have already corrected the problem, but this means you might get an incorrect notification from Allpay in the post, before your correct one.

For clarity, no incorrect payments will be taken, but you might get two letters from Allpay. The second one will be the correct one.

We have written to everyone affected, and anyone with questions about this can email