All social housing providers are regulated by the Regulator of Social Housing. They have set 22 measures that all providers must measure and publish annually. These are called Tenant Satisfaction Measures.
Some of these are data that we measure and provide (10 landlord management information measures), and others are captured by surveying residents (12 tenant perception measures).
A landlord of our size, and our number of homes, only needs to survey and report on these measures for residents in “Low Cost Rental Accommodation” – tenants.
We use our Residents Annual Report to share these measures with you, alongside other information, and our aims for next year. Our most recent report is available to view in full here:
If you want to know more about how we collect the tenant perception measures, you can read our full summary of approach, our survey scripting and the survey in full.
If you have questions about the Tenant Satisfaction Measure (TSM) survey – please let us know by getting in touch, and we’ll be happy to help.