We know that our current repairs service isn’t meeting the standards you deserve, and we’re committed to making real improvements. To do this, we need your voice at the centre of this change.
We’re setting up a Repairs Improvement Panel and would like to invite you to take part.
Why are we doing this?
We’ve heard some of the issues already – missed appointments, unclear priorities, and inconsistent service. We want to go further by working together to design a service that works for you. Your insights and experiences will help shape the changes we make, ensuring they reflect what matters most to you and your neighbours.
What’s involved?
• Quarterly meetings, with occasional smaller group sessions to look at specific issues
• Initial meeting in person, then hybrid (online or in-office – your choice)
• £20 voucher per meeting to thank you for your time and contribution.
What’s in it for you?
You’ll have the opportunity to influence how our repairs service works in the future. Together, we’ll explore improvements such as:
• More flexible appointment times that take into consideration your working hours or the school run
• Clearer repair priorities for residents with caring responsibilities
• Better standards for operatives in your home – like wearing shoe covers or signposting support services.
We are hosting an info session online on Wednesday 25 June at 6.30pm. If you’re passionate about improving services in your community and want to be part of making things better, please email customerempowerment@wandle.com.