Gas safety

We have a legal duty as your landlord to check gas appliances and flues are safe. We carry out an annual safety check at all homes, along with an annual service of any gas appliance belonging to us.

Gas leaks can be fatal. Our gas safety checks and servicing protect you, your family and your neighbours, so please let us in when we book appointments for these tests. If you cannot make the appointment for any reason, please contact us so that we can rearrange it.

If we are not able to complete your gas service and safety check after several appointments, we will request court permission to force entry to your property.

If you think you can smell gas:

  • put out any flames
  • do not touch any electrical appliances
  • open all windows and doors
  • leave the property

Then call the National Grid immediately on 0800 111 999 or via textphone (minicom) on 0800 371 787. Do not use your phone within the property.