How can I keep safe reading this information?
The safest way to view this page is at a library or internet café or using ‘incognito mode’ (Chrome) or ‘Private browsing’ (Apple) on your web browser. If this isn’t possible, delete your web browser’s history. If you need to get off this page quickly, click the “Quick Exit” button on the bottom right of your screen.
Domestic abuse is any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, partners or family members, regardless of gender or sexuality.
There are different types of domestic abuse, including physical, psychological, sexual, financial, or emotional abuse, and being cut off from your family and friends.
If you report domestic abuse to us, we will respond and offer to talk to you by the end of the following working day (Monday to Friday). You can report domestic abuse to us via the safest way for you, whether this is over the phone, by email or possibly social media.
Email: customerservices@wandle.com
Phone: 0300 2000 120.
If something happens to you over the weekend, you can contact the police. You can also contact the National Domestic Violence Helpline 0808 2000 247 for support.
We know every case is different so we will advise you of what options you have.
We will give you information about other agencies that offer further advice and support (on tenancy issues, legal advice and so on), and, with your permission, refer you for help. These agencies could include an independent advocacy service who will be able to give you specialist help and advice.
We can also refer you to the local authority’s Homeless Persons Unit if you need emergency temporary accommodation (for example, refuges).
We may also discuss options for keeping you safe in your home and any emergency repairs that may be required.
Our approach is included in our Domestic Abuse Policy, which you can find in Policies.
We will not give your details, or the information you provide, to anyone without your permission unless there are serious concerns for your or your children’s safety. In cases where there are safeguarding concerns, we have a legal responsibility to share information.
National Domestic Violence helpline
A national helpline which is available every day of the year.
0808 2000 247.
Women’s Aid
If you are a woman facing abuse or violence.
0808 2000 247 or visit https://www.womensaid.org.uk/ and for specific services https://bit.ly/3AeTOJv.
Victim Support
Victim Support provide a support service to all victims of domestic violence, including specialist support for young victims, male victims and those suffering domestic abuse within same-sex relationships.
0808 16 89 111 or https://www.victimsupport.org.uk/help-and-support/get-help/support-near-you/london/south-london
Refuge
Supporting those who have experienced violence and abuse is at the core of Refuge. No matter what your experience – domestic violence, sexual violence, ‘honour’ based violence, forced marriage, FGM, human trafficking or modern slavery
0808 2000 247 or https://www.refuge.org.uk/
Ashiana Network’s Web Chat Service
Ashiana Webchat Service provides immediate and confidential advice, information and support for women and girls who has been affected by gender-based violence, including domestic, sexual violence and harmful practices such as forced marriage and so-called honour-based violence.
02085390427 or info@ashiana.org.uk
Childline
If you’re a young person needing advice about domestic abuse
0800 1111 or https://www.childline.org.uk/
Men’s Advice Line -
Advice and support for men experiencing domestic abuse and violence.
0808 801 0327 or https://www.mensadviceline.org.uk/
Bright Sky mobile app
Find your nearest domestic abuse support service using the Bright Sky app. Bright Sky is available to download for free on both Android and iOS devices.
https://www.bright-sky.org.uk/
Legal Advice
South West London Law Centres (SWLLC)
Independent registered charity providing specialised legal advice and assistance covering Wandsworth, Merton, Croydon, Kingston-upon-Thames, Richmond-upon-Thames and Sutton in South West London.
020 8767 2777 or https://www.swllc.org/
LBGTQ+ Domestic Abuse Services
Galop
Support to LGBT+ people who have experienced abuse and violence
0800 999 5428 or https://galop.org.uk/Stonewall Housing Drop-In
For LGBT survivors of Domestic Abuse who need help and advice on housing matters. Stonewall Housing is the specialist lesbian, gay, bisexual and trans (LGBT) housing advice and support provider and works across all London boroughs. If you are experiencing domestic abuse and need help and advice around housing, they run a weekly drop-in held on Fridays between 2pm – 3:30pm at London Friend, 86 Caledonian Road, London N1 9DN
020 7359 5767 or https://stonewallhousing.org/contact-us/
The London LGBT Domestic Abuse Partnership (DAP)
The DAP is made up of 4 LGBT agencies who each provide different services for LGBT victims/survivors of domestic abuse. With one phone call, you will be linked in with Stonewall Housing, Galop, Switchboard – LGBT+ Helpline, and London Friend.
0207 704 2040, https://lgbtdap.org.uk/get-help/ or referrals@galop.org.uk
Bromley
This free service is for anyone suffering from domestic violence who feels that they could benefit from any help or advice. They operate a Domestic Abuse ‘One Stop Shop‘ in Bromley by telephone every Thursday afternoon from 1:30-4:00pm for legal advice and support.020 8313 9303 or https://www.bcwa.org.uk/one-stop-shop/
Japanese Service 日本語 https://www.bcwa.org.uk/japanese-service/
Croydon
This free service is for anyone suffering from domestic violence who feels that they could benefit from any help or advice. 020 8313 9303 or https://www.bcwa.org.uk/one-stop-shop/
The centre can provide you and your family with support and a safety plan if you don’t feel safe at home.
020 8688 0100 or fjc@croydon.gov.uk or https://www.croydon.gov.uk/community/dabuse/fjc
0808 802 9999 or https://www.rasasc.org.uk
Advice, support and counselling services for young people and families who are directly or indirectly involved in abusive relationships.
1433B London Rd, London, SW16 4AW
0203 601 7475 or info@cassandracentre.org.uk or https://cassandracentre.org.uk/
Kingston upon Thames
The DV Hub (Kingston Domestic Violence Hub) –
The Kingston Domestic Violence (DV Hub) provides free, confidential, non-judgmental, and independent support to anyone who is experiencing domestic violence.
The DV Hub phone line is open 9am to 5.30pm, Monday to Friday
020 8547 6046 or kingstondvhub@refuge.org.uk or https://www.kingston.gov.uk/domestic-sexual-violence/get-help-domestic-sexual-violence
Lambeth
The Gaia Centre provides confidential, non-judgmental, and independent support services for those living in the London borough of Lambeth who are experiencing gender-based violence.
020 7733 8724 or lambethvawg@refuge.org.uk or https://www.refuge.org.uk/our-work/our-services/one-stop-shop-services/the-gaia-centre/
The clinic provides counselling, support, advice for women who have experienced female genital mutilation (FGM), as well as advice for practitioners. The clinic also provides antenatal care and assessment, de-infibulation (opening of the scar tissue) for women with type 3 FGM (the most severe type of FGM), post-surgery and postnatal follow-up care.
020 7288 3482, 07825 034665 or https://www.whittington.nhs.uk/default.asp?c=20021
Lewisham
The Athena service, run by Refuge, provides confidential, non-judgmental support to those living in the London Borough of Lewisham who are experiencing gender-based violence. It opened its doors in April 2015 and provides outreach programmes, independent advocacy, group support, refuge accommodation and a specialist service for young women.
0800 112 4052 or lewishamvawg@refuge.org.uk
They offer 1:1 family support in your home or in the community, can help you access specific domestic abuse services.
https://www.lewishamcfc.org.uk/parenting-support/domestic-abuse/
Merton
Merton has a confidential drop-in service for people experiencing domestic violence. It’s held every Monday between 9.30am -12.00 noon (except bank holidays) at Morden Baptist Church, Crown Lane, Morden, SM4 5BL.
020 7801 1777
Southwark
In partnership with Solace Women’s Aid, provides support for victims of domestic abuse in the Borough.
02075931290, southwark@solacewomensaid.org or https://www.solacewomensaid.org/our-services/solace-southwark-sass
Can give you comprehensive information about what organisations, services and activities are available in your community, including Domestic Abuse support.
0203 751 9684, southwarkhub@together-uk.org, or https://www.together-uk.org/southwark-wellbeing-hub/
Sutton
Free drop-in advice service for domestic violence victims at all risk levels.
Takes place every Wednesday morning, 9:30am – 11:30am, Sutton Baptist Church, 21 Cheam Road, Sutton SM1 1SN.
020 8092 7569, transformsutton@cranstoun.org.uk or https://cranstoun.org/help-and-advice/domestic-abuse/transform-sutton/
Provides local women with a safe space where they can access information, support, advice and education.
0208 661 1991, info@suttonwomen.co.uk, or https://suttonwomenscentre.co.uk/
Wandsworth
Independent Domestic Abuse Advocacy (IDVA) support and refuge accommodation for victims and their children suffering from domestic abuse. They offer both emotional and practical support to ensure that every service user has an up to date risk assessment and support plan tailored to their individual needs.
0203 879 3544 or richwan.idva@hestia.org
The One Stop Shop is a drop-in service for those experiencing domestic violence and abuse in the borough. This service is available in two locations:
St. Mark’s, Battersea Rise, SW11 1EJ:
Picasso Building, Minstead Gardens, Roehampton, SW15 4EE:
Appointments: no appointment necessary
Opoka
Opoka has been working to improve the lives of Polish women and their families since 2012. They provide opportunities to help women and children to move forward to begin their recovery free from violence and abuse.
0300 365 1700 or https://www.opoka.org.uk/Muslim Women’s Network
Specialist UK charity that supports women from the Muslim community facing domestic abuse.
0800 999 5786 or www.mwnhelpline.co.uk/
Nour
Islamic support and advice through Islamic advisors (male and female) who are from a range of different Islamic schools of thought.
support@nour-dv.org.uk or https://www.nour-dv.org.uk/support/
Jewish Women’s Aid
Only specialist organisation in the UK supporting Jewish women and children affected by domestic abuse & sexual violence.
0808 801 0500, or their webchat on https://www.jwa.org.uk/
Dedicated Services for Disability Groups
Respond
National charity providing therapy and specialist support services to people with learning disabilities, autism or both who have experienced abuse, violence, or trauma.
020 7383 0700 or fill out their online contact form https://respond.org.uk/contact-us/
Deafhope
Deafhope’s mission is to end violence in deaf communities through empowerment, education and services.
Respect
Respect is a pioneering UK domestic abuse organisation leading the development of safe, effective work with perpetrators, male victims and young people using violence in their close relationships.
Respect Phoneline: 0808 8024040 / www.respectphoneline.org.uk
Men’s Advice Line: 0808 8010327 / www.mensadviceline.org.uk
Paws Protect
Paws Protect is Cats Protection’s free, confidential cat fostering service for people fleeing domestic abuse, covering London and the home counties. Pets can present one of multiple barriers to people leaving abusive situations, so Paws Protect exist to enable people to leave for safety knowing that their cat will be in a loving home until they are able to be reunited.
https://www.cats.org.uk/what-we-do/paws-protect
Dogs Trust
The Freedom Project provides temporary foster care for dogs belonging to families fleeing domestic violence.
https://www.moretodogstrust.org.uk/freedom-project/freedom-project