We have partnered up with Convo, a deaf-owned and globally operated platform who connect organisations with qualified British Sign Language (BSL) interpreters.

Their mission is simple – to make ‘Conversations between deaf and hearing people effortless’.

Our partnership with Convo will ensure any customer who is deaf or hearing impaired, will receive seamless communication support, making interactions clear and accessible.

If you’re hearing impaired, you can call us through the Community Directory on the Convo Now app. We have fully funded this support, so you will not incur any costs or fees. You can download the app from your device’s app store, with a one-time registration.

Alternatively, you can visit www.convo.io/uk/home to complete a one-time registration and access the Community Directory using your web browser.

If you would like a callback from us, please provide your direct number, and this can be found on the homepage of Convo Now.

Alternatively, if you are visiting our Blackfriars office or if we are visiting you at your home, you can start the conversation by scanning a QR code provided by us using your smartphone, with no download or registration required.

You can contact Wandle for all housing, tenancy and repair enquiries through Convo.

Below is a video with the full details.

This summer and autumn we are visiting our estates across south London, meeting with our residents, listening to their experiences and discussing any concerns they may have.

So far, we have visited Owen Close in Croydon and Ainsdale Drive in Southwark. Thank you to everyone who has attended so far. Your feedback will be used to strengthen our customer service and provide better support for our residents.

We have four further visits:

Tuesday 21 July, 4-7pm: Auburn Close, Lewisham

Tuesday 4 August, 4-7pm: Helsinki Square, Rotherhithe

Tuesday 8 September, 4-7pm: Clarson Court, Sutton

Tuesday 6 October, 4-7pm: Otterburn Street, Wandsworth

We’d love to see you there and if you’d like any further information, please contact us at customerempowerment@wandle.com.

Following an inspection carried out in spring 2026, the Regulator of Social Housing (RSH) has today published their latest regulatory judgement for Wandle.

The regulator has graded us as:

G1 (Governance), C2 (Consumer), V2 (Viability)

We are pleased to retain our G1/V2 rating, and welcome our first Consumer grading, and feel these outcomes appropriately recognise our current position, the progress made to date, and our future plans.

Governance

The regulator found that we demonstrate effective governance arrangements, with risks well managed to support the delivery of our strategic and charitable objectives. Our Governance rating remained G1, having previously been rated G1 at our last stability check in winter 2025.

Consumer

This is the first time we have been awarded a Consumer rating since the introduction of the new regulatory standards. Whilst C2 means that our performance is compliant, areas for improvement were identified to ensure all outcomes of the standards are being delivered consistently. We are confident that our plans over the next two years will continue to strengthen our compliance in this area and thank the regulator for their recommendations and findings here.

Viability

Our V2 rating, also unchanged since our last stability check, reflects the significant ongoing investment in homes, including fire remediation works, as well as our ambitious programme to deliver 500 new homes across south London by 2028. The regulator was satisfied that our financial plan is sufficiently funded, and able to deal with a reasonable range of adverse scenarios.

In response to the findings, our Chair, Dr Valerie Vaughan-Dick MBE, said:

“This inspection provides a clear and helpful assessment of our performance against the standards.

“Good governance is at the heart of navigating the risks, challenges and opportunities the housing sector faces, and I am pleased that this comprehensive inspection was able to validate the Board’s approach to this.

“Our Corporate Strategy was grounded on setting out the work we are doing to consistently improve outcomes for all our residents. Over the remaining two years of this strategy, residents will continue to see our commitment to honest, accountable engagement, working together to improve the services they rely on, and delivering against clear targets we have set.

“I’d like to thank the regulator for their thorough and considered inspection, and we will continue to work proactively with them going forward.”

Our annual gardening competition is back for 2026 and by entering you could be in with a chance of winning our grand prizes of £150 or £300.

Gardening and caring for plants is an excellent way to stay active, while also offering a calming, mindful activity that can lift your mood and support overall mental wellbeing.

This year we have three categories:

Community Project: Over the years we have loved seeing how you have evolved your shared areas into beautiful spaces for everyone to build and enjoy together. Please share your community projects and how it has brought your local community together.

Prize: £300 cash prize for first place and £150 cash prize for second place, to put towards your community garden.

Best Back Garden: If you love creating botanical spaces and spending time in your garden, we want to see!

Prize: £100 Amazon voucher for first place and £50 Amazon voucher for second place.

Best Balcony / Best Windowsill: Living in London means that some of us have limited outdoor space, so we want to see your beautiful balconies and brimming windowsills.

Prize: £100 Amazon voucher for first place and £50 Amazon voucher for second place.

You can enter the competition here and entries close on Monday 31 August 2026.

The UK is currently experiencing a heatwave, and the Met Office have issued a red warning for parts of England and Wales from 9am Wednesday 24 June to 9pm Thursday 25 June.

A red warning indicates that dangerous weather is expected, with a high likelihood of risk to health, travel and energy supplies.

Temperatures on Wednesday and Thursday are predicted to hit between 38-39C, therefore we have put together guidance on how to stay safe and cool.

When the temperature rises, make sure to:

• Use a high protection sunscreen of at least SFF 30, which also has a UVA protection. Apply a generous amount and apply frequently, especially if you are spending a lot of time outdoors.
• You can protect your skin by wearing loose fitting clothes and always protect your face with a sunhat and sunglasses.
• Try and not be in direct sunlight between the hours of 11am-3pm as this is when the sun is strongest.
• Keep babies, young children and pets out of direct sunlight.
• Never leave children, anyone vulnerable or pets in a parked locked car.
• Never exercise pets when the temperature is very high. A regular walk could become a medical emergency.
• Always test pavements, footpaths and slabs in gardens and communal areas. If it’s too hot on your hand, it’s too hot for your pet.
• Make sure to drink plenty of water and fluids.
• If there are any changes to a mole or mark on your skin, book an appointment with your doctor to make sure everything is ok.

BBQ Safety

• Never use a BBQ (including disposables) indoors or on your balcony.
• Don’t cook in communal areas. Have your barbecues in a private space, away from neighbours and well away from sheds, fences, trees or shrubs.
• Keep children, garden games and pets well away from the BBQ.
• Have a bucket of water/sand or a fire extinguisher nearby in case of an emergency. If you’re using a gas BBQ, make sure you know how to cut the gas supply.
• Never leave your barbecue unattended.
• Smoke can get into hair, clothes, eyes and lungs, and can also contain carbon monoxide and other dangerous substances. Try and keep your distance as much as possible.
• Grilling gloves and utensils with a long handle will keep arms and hands safe from flames.
• Check your food is cooked: ideally, burgers, chicken and sausages should be tested with a thermometer before eating and no pink meat should be visible.
• After you have finished cooking, check the charcoal is cold or the gas has been turned off. Store your barbecue in a safe, dry place and not on your balcony.

If you have an emergency while having a BBQ, please call 999.

Tip to keep you and your home cool this summer

• Take lukewarm or cool showers.
• Close your windows, doors, curtains and blinds closed during a heatwave to keep the hot air out. When the sun goes down, open your windows and doors to let the cool air in.
• An electric fan is relatively cheap to run and will instantly cool you down. Remember, the fan will not decrease the air temperature, so don’t leave a fan in an empty room, as you will waste energy.
• At night, you might think it’s better to not wear anything, but wearing thin loose clothing will act as a sweat barrier between you and your bed sheets, which will help you feel cooler.

To read more about sun safety, here are some useful websites:

www.britishskinfoundation.org.uk

www.nhs.uk/live-well/seasonal-health/sunscreen-and-sun-safety/

www.gov.uk/government/publications/beat-the-heat-hot-weather-advice/beat-the-heat-staying-safe-in-hot-weather

The World Cup can be a time of celebration for households across the country, but for many women and children it represents a time of fear as domestic abuse is predicted to rise during the tournament.

‘Research shows that incidents of domestic violence rise around major football tournaments, increasing by 38% when England lose and by 26% when they win’, Women’s Aid, 2026.

Women’s Aid have launched a new campaign titled ‘The Other Kick Off’, which represents the estimated time that domestic abuse is predicted to rise after an England game when abusive partners return home after watching a match.

This campaign follows longstanding research that shows domestic abuse rises around major football tournaments and can increase when England lose a match. This is due to heightened emotions and alcohol consumption that can increase abuse when it already exists.

No matter the game outcome, domestic abuse can never be tolerated.

If you need help with domestic abuse, here are a list of support services that can help:

• National Domestic Abuse Helpline – 0808 2000 247 (run by Refuge)
• The Men’s Advice Line, for male domestic abuse survivors – 0808 801 0327 (run by Respect)
• The Mix, free information and support for under 25s in the UK – 0808 808 4994
• National LGBT+ Domestic Abuse Helpline – 0800 999 5428 (run by Galop)
• Samaritans (24/7 service) – 116 123
• Rights of Women advice lines, there are a range of services available

If you would like further information on domestic abuse and Wandle, please click here.

Thorough, timely pest control is vital to ensure your comfort, safety and wellbeing and the integrity of our homes.

We recently changed our approach to pest control and have introduced a new pest control policy.

Previously, pest control sat under our repairs policy. This meant that you were responsible for your own pest control issues (except where there was a defect in the property, if the infestation came from a communal space, or in cases where a wider infestation impacted a communal area.) We realised this approach wasn’t working and wasn’t reflective of the level of service we want to provide.

To address this, we decided to take a different approach when creating our new pest control policy, working with you to develop a more proactive customer-centric approach.

Now, if you report pests within your home (pigeons and other birds, squirrels, cockroaches, wasps and ants)we’ll raise a case and send a contractor to investigate. The contractor will report back on their findings, allowing us to work with you to resolve the issue – either through repairs or other forms of support and intervention. 

Please note that you are responsible for dealing with common household pests such as flies, moths, bees, beetles, silverfish, caterpillars and spiders.

Thank you for helping us shape the new policy and allowing us to deal with pests quickly and effectively.

We want to improve how we communicate with our residents and make sure our services are accessible and fair. To help us achieve this, we’re running surveys to gather feedback on your experience to help us provide a better service.

We’ve partnered with Acuity Research & Practice, who’ll be interviewing residents on our behalf. This time we’re approaching residents in Southwark and Merton, but we hope to roll the survey out more widely in future.

The survey will run during June and July and takes 10 to 12 minutes to complete. You’ll be asked questions about yourself and your household. You can opt out of answering the survey or specific questions if you want to.

If you’re selected, you’ll be emailed a link to complete the survey online. You may also receive a link by text message. Acuity may follow up by post or phone if you don’t complete the survey online or would prefer to provide feedback another way.

If you receive a call Acuity, the number displayed will be 0208 0890160. Acuity only makes calls between the hours of 9am and 8pm Monday to Friday and between the hours of 10am and 6pm on Saturday.

Acuity are also the company carrying out our Tenant Satisfaction Measure surveys, so you may recognise their number from this.

The surveys are strictly confidential, and you can remain anonymous on request.

Thank you for sharing your voice and helping us do better.

Wandle and Barratt London have celebrated reaching Golden Brick at The Lanes, marking an important early construction milestone for the delivery of 220 new affordable homes in Wandsworth.

The Golden Brick ceremony marks the point at which foundations have been laid, and the first bricks are in place, paving the way for the next stage of construction. The event brought together representatives from Wandle, Barratt London, South West London and St George’s Mental Health NHS Trust, with speeches from Anne Waterhouse, Chief Executive of Wandle, and Daniel Masters, Operations Director at Barratt London.

Delivered in partnership by Wandle and Barratt London, with support from the GLA, The Lanes will provide 95 homes for Social Rent and 125 for Shared Ownership, helping to meet the need for high-quality affordable housing in the borough.

The development forms part of the wider Springfield Village regeneration, which is transforming the former Springfield Hospital site into a new neighbourhood with homes, public spaces, shops, cafés, world-class mental health facilities and a 32-acre park. Springfield Village will deliver nearly 1,300 new homes, alongside new commercial and community space, supporting the creation of a new mixed-use neighbourhood in Wandsworth.

Barratt London has been involved in Springfield Village for more than five years, having delivered 298 new homes at Springfield Place, the first phase of the wider neighbourhood. The Lanes is the latest phase of Barratt London’s work at Springfield Place and once complete, will deliver 449 homes.

Anne Waterhouse, Chief Executive at Wandle, said: “Wandle exists to provide affordable homes in south London for people who need them, and this milestone is a perfect example of that mission in action.

“By delivering 220 new affordable homes here at The Lanes we’re helping to tackle the shortage of good-quality, affordable housing in this part of south London.

“These homes will be a mix of social rent and shared ownership for residents of Wandsworth, enabling them to remain close to family, jobs, and the amenities they rely on.”

Daniel Masters, Operations Director at Barratt London, said: “This is an important moment, marking our partnership with Wandle to deliver 220 much-needed new affordable homes for the people of Wandsworth.

“It also represents another significant milestone for Barratt London in the development of the wider Springfield Village. Partnership has been central to everything we have achieved here, we are proud to be helping meet London’s urgent need for affordable homes by working with organisations who share our vision and determination to create great places for Londoners to call home.”

Wandle recently exchanged contracts with Berkeley, a leading mixed-use developer to deliver 74 shared ownership homes at Wandsworth Mills. These homes are a part of Wandle’s wider mission to deliver secure and affordable homes in south London.

The homes will be located within Rubia House, which will be in delivery from Spring 2027, and form part of the wider 3.4 acre Wandsworth Mills waterside neighbourhood, comprising a total of 383  homes, both new build and Grade II listed, as well as landscaped gardens and 210 metres of transformed river frontage.

All homes at Wandsworth Mills are set within lush, landscaped surroundings. The riverfront is being enhanced through new planting and habitat creation, improving the natural environment, supporting biodiversity and providing a tranquil and relaxing setting for residents.

Marcus Blake, Managing Director at Berkeley, said:

“Partnering with Wandle to deliver shared ownership homes at Wandsworth Mills helps more people access well-designed, affordable housing in one of southwest London’s most established residential areas. This agreement reflects our commitment to working with our partners across our portfolio to meet local housing needs within thoughtfully designed neighbourhoods.”

Jeremy Arnold, Head of Development at Wandle said:

“I am delighted that Wandle is playing a key role in delivering these safe and affordable homes for Londoners looking to get on the property ladder. Wandle now has 1,857 homes in the borough of Wandsworth, and it is an exciting time to be part of development in south London.”

Designed with a strong focus on wellbeing, Wandsworth Mills brings together green space and connectivity in one of southwest London’s most established residential locations.

Located within five minutes of Wandsworth Town station, the development offers direct access into central London, while the surrounding borough provides access to 1,700 acres of parks and commons, enabling residents to benefit from the improved quality of life and wellbeing that comes from being surrounded by green spaces.