Voter ID

From 4 May 2023, voters in England will need to show photo ID to vote at polling stations in some elections.

This change applies to:

  • Local elections
  • Police and crime commissioner elections
  • UK parliamentary by-elections
  • Recall petitions.

From October 2023, this will also apply to UK general elections.

If you do not own a valid form of ID, you can apply for a free voter ID document, which is known as a Voter Authority Certificate.

You can read more on the electoral commission website.

Peace has been restored

Residents living in Lambeth have been suffering for years due to excessive noise made by a difficult neighbour.

The local council and Police had served the perpetrator with several warnings, including a community protection warning for hosting parties that would last for several days, ruining her fellow neighbour’s quality of life and overall wellbeing.

In addition, our managing agent company had attempted to resolve the issue, but unfortunately the tenant refused to comply and would quickly become verbally abusive when confronted about her behaviour.

Our community safety officer worked hard to restore order to the block by working with the building managing agent and residents to collate evidence and formal statements against the perpetrator. We were eventually granted an ASB injunction to stop the loud music and parties, as well as the abusive behaviour.

Unfortunately, the tenant breached her injunction, so we had to seek outright possession of her home. Ideally in this situation, the behaviour would improve, and no one loses their home. However, the actions of the tenant were making the lives of her neighbours miserable, and we were granted outright possession of her home. This is a success for the residents who can now relax and feel safe in their homes.

Taking legal action is always our last resort, and we always try to work with and support any of our customers who are allegedly perpetrators of ASB, but in some incidences we have a greater duty of care those suffering.

We appreciate working from home means you may hear your neighbours more often, and it can be frustrating. We define noise related anti-social behaviour if the noise is persistent during the day or evening after 11pm.

In the first instance, we encourage you to speak to your neighbour if you feel safe to do so. If this still doesn’t improve the situation, contact the Environmental Health Officer and keep a diary of incidents to share with us.

If you think you are experiencing anti-social behaviour, please refer to our anti-social behaviour guide, or report any incidence using MyWandle.

Ian Green OBE

We are delighted to hear that our former board member, Ian Green, has been awarded an OBE in the King’s New Years Honours List, in recognition for his services to charity and public health.

Ian sat on the board for Wandle for 9 years and was also a member of the audit committee and chair of the asset investment committee.

Congratulations Ian!

Just in time for Christmas

Our Helping Hand Fund recently saved Christmas for two Wandle residents.

ST* is a full-time carer for her mother, as well as working part-time. The increase in living costs and only being eligible for partial housing benefit has left her struggling to afford her rent and council tax. The stress of this was further impacting her mental health being adversely affected.

During a scheduled home visit, a frontline member of staff noticed that her home lacked the basic essentials and there was also little food in the home. Fortunately, our resident support team fast-tracked her helping hand fund application to improve her situation in time for Christmas.

The funds awarded meant that she was then able to purchase a new cooker, mattress, storage boxes and several weeks’ worth of food to see her through the Christmas break.

ST said: “This is great news! I don’t think you realised how helpful these vouchers will be! Thank you, I am very happy and relieved” 

SM* is a 63-year-old Wandle resident who was recently released from the care of social services where they had spent two years due to a long-term mental health condition that required specialist support.

Our resident support team were regularly liaising heavily with SM’s partner and her social services support team to slowly move her back into her home. The team actioned an urgent HHF application so SM could purchase household goods as well as food and clothing.

In addition, vouchers were provided to allow SM to purchase a new cooker and kitchen appliances, a new bed, and bedding from Argos, as well as clothing and food from Sainsburys.

Both SM and her partner were very appreciative of the support our resident support team provided and the opportunity to make their house a home after a difficult couple of years.

Information about the Helping Hand Fund
The Helping Hand Fund is available to all Wandle residents who are financially struggling. It aims to support residents by providing vouchers for food and other household items from supermarkets, furniture, carpets, washing machines, essential white goods, and even technology as internet access is now essential for Universal Credit and other online services. Please note that the fund is not to be used to cover your rent.

Applications for the Helping Hand Fund are now open. You can apply by emailing

No-Spend January

Christmas is over and many of us are now worried about we will get through January without getting into debt.

January is usually the quietest month of the year and is a good time to try the No-Spend January challenge!  All you need to do is try and not spend money on unnecessary things for the entire month. This includes but is not limited to alcohol, new clothes, takeaways, and coffees on the go. Instead, you focus on spending only on essentials like rent, groceries, and bills.

It’s a great way to reassess your relationship with money, break bad money habits, and begin focusing on your long-term financial goals.

Taking part is a great way to get your finances in order and save money. Below are some tips on how to do no-spend January successfully.

Decide what you will (and will not) spend money on

Begin by deciding what you will and will not spend money on for the month aside from the essentials. This will vary from person to person, and maybe you will budget for one takeaway that month, or a new coat.

Make a list of your spending rules so that you can stay on track and avoid being tempted to overspend.

Create a budget (and stick to it!)

If you don’t have already have a budget, now is the perfect time to create one. A budget will help you see where your money is going and track your progress throughout the month. There are lots of free budgeting resources available online.

Many of us ‘passively spend’ on subscription services we don’t use. Make a note of how many you actually use and cancel any you never use / don’t find useful.

Once you have set your budget – make sure to stick to it! This may require self-control, but a good tip is if you see something you want to buy, sleep on it and then see how you feel.

Know your triggers that could get in your way

If there are certain activities, places, or things that can trigger you to impulsively spend, make a point to avoid them throughout the month. You could also delete your cards from your digital wallet so it’s not as easy to spend.

Research free activities and bargains

One of the hardest parts of the no-spend challenge is finding activities that don’t require spending any money. To avoid getting bored, and tempted to spend, make a plan of how to keep busy this month.

If you’re worried about the cost of living, we are here to help. The sooner you contact us, the sooner we can help.

Warm welcome

The cost-of-living crisis is already affecting millions across the UK, with many reporting they will be unable to switch their heating on in the coming months.

Millions of households will be in fuel poverty this winter, with people with disabilities, elderly people, children, people from ethnic minorities, and low-income households amongst the most affected groups.

Everyone should have a warm and welcoming space to go to this winter, and many community organisations, churches, libraries, businesses, and other faith groups across the UK have opened their doors to provide exactly that.

Warm welcome’s mission is to support local organisations to open their doors to provide a warm welcome for those struggling to keep warm.

You can find a warm space in your local area by using the handy search function. To find out more, visit the website at

Anne Waterhouse announced as new Wandle Chief Executive

We are delighted to announce the appointment of Anne Waterhouse as Wandle’s new chief executive, taking the reins from Tracey Lees, who retires in spring 2023.

Anne Waterhouse portrait photo

Anne will join Wandle from A2Dominion, where she has been for 16 years, holding a variety of senior roles – including as interim CEO in 2021/22, and most recently as Deputy CEO and Executive Director (Central & Financial Services).

She will be responsible for ensuring the continued delivery of Wandle’s core purpose: supporting people across south London who need a home; and ensuring progress against the corporate strategic plan to 2025.

Chair of the Board: Dr Valerie Vaughan-Dick, MBE, said:

“Anne joins Wandle with a proven track record in the housing sector, and clearly has the skills and passion that will support our purpose and deliver our ambitious strategy.

“Anne will work with our Executive Team to further enhance our financial resilience, invest in both our existing properties and new homes across south London, and deliver sustained improvements in our customer services.

“These are exciting times for Wandle. The Board and I are looking forward to welcoming Anne to the organisation, which will begin with a smooth handover from our retiring CEO Tracey Lees in the spring of 2023.”

Anne Waterhouse, said:

“I am delighted to be joining the Wandle team. It’s a challenging and exciting time for the organisation, with a clear strategy in place to do more for Wandle’s customers and communities. Wandle still has an essential role in helping deliver more affordable homes for London but like many in the sector this needs to be balanced with continued investment in existing homes to ensure customers remain safe and secure. 

Tracey leaves behind a great team with strong, capable, and talented colleagues and a skilled supportive Board. It is my privilege to join as Wandle’s new Chief Executive, building and accelerating on delivering the commitments made to customers, colleagues and key stakeholders in a sustained way.”

Soul Food Garden

A group of green fingered residents in Croydon have transformed their communal space into a bountiful garden.

Gloria, a Wandle resident living in Wingate Crescent in Croydon was fed up with the amount of drug-related crime and fly-tipping that was taking place outside her home. The illegal activity went undetected for so long because perpetrators were obscured by overgrown bushes.

She reached breaking point in 2016, when her son was mugged on his way home. Already a member of Mitcham Common Litter Pickers, she reached out to her neighbours to join her in a communal litter pick of Wingate Crescent.

It was then decided that the outdoor space could be transformed into an urban vegetable patch that could encourage the local community to grow their own vegetables and improve their wellbeing.

Gloria contacted Croydon Council for funding to kick-start the project, as well as enlisting the super talented Marcus who has helped transformed the once neglected space into an incredible garden that feeds the local community. In addition, the residents of Wingate Crescent feel safer due to the decrease in anti-social behaviour and littering.

Most recently, Soul food garden won our annual Greenfingers gardening competition for best communal garden. They plan to build a greenhouse with their competition money so they can continue to grow crops throughout the winter months.

If you would live to follow Soul Food Garden, you can find them on Instagram by searching @soulfoodgarden.

Safe at last

As part of our 16 days of action against gender-based violence, we will be including real-life examples of how we support residents enduring domestic abuse.

Ms F*, a Wandle resident fled her home in March 2022 due to the abuse she was facing from her ex-partner and father of her two children.

It later transpired that her ex-partner had a history of using violence in previous relationships but Ms F* was unaware of this at the time.

Frustratingly, she was denied access by the Police to necessary information about her ex-partner’s past under ‘Claire’s Law’ that could have helped keep her family safe.

Earlier this year, her ex-partner turned up at her home unexpectedly, shouting abuse and making violent threats. Understandably, she was terrified and ran away to safety.

She approached her local authority in Bromely for housing assistance because she wanted to move to a new home away from her ex-partner. In order to do this, our neighbourhood customer services officer carried out a risk assessment which yielded a low score. However, she was offered temporary accommodation that was later made permanent.

The forced move has been stressful and unsettling for both mother and children, but they are slowly starting to feel comfortable in their new home and settling in nicely at their new school.

We don’t tolerate domestic abuse in any form, and there is more information about how we can support you on the domestic abuse page on our website.

How to spot domestic abuse in the workplace

An average of 2.3 million people in England and Wales endure domestic abuse every year. It’s very likely that someone you work with, or employ will experience abuse at some point in their lifetime.

The last few years has changed how we work, and many of us now work a hybrid pattern between home and the office. For those experiencing domestic abuse, these changes to the workforce have been particularly difficult to navigate. Those forced to work at home may have been further isolated from their support networks by their abuser. People returning to the office may be worried about how the abuse they’re experiencing will impact their new work routine.

Domestic abuse is still very much a hidden crime. Therefore, it’s important to know the sights and know to respond effectively and safely.

If your team are working remotely

If your team is continuing working virtually, it can be near impossible to spot the signs. However, if someone seems anxious or worries, or they never turn their camera on, it’s appropriate to be inquisitive about this. In addition, a sign might be a colleague experiencing continual IT issues, because their abuser has broken their work equipment to exert control.

If your team has returned to the office, it will be easier to spot more obvious signs of domestic abuse such as bruising or physical marks. Also, they may stay in the office until late in the evening or arrive early as their home is not a safe place for them to be.

If a colleague or employee has an increased number of sick days, and has become withdrawn, this can be an indication they are in an abusive situation.

How can I help?

If you are concerned a colleague or employee is experiencing domestic abuse, you can contact the Respond to Abuse Advice Line. This is a confidential support line where employers and colleagues can get advice on how to respond effectively to disclosures of domestic abuse, and signpost appropriate local specialist services. You can call the advice line on 07770480437 or 0203 8793695, or email