Wandle’s Community Safety team have successfully helped relocate one vulnerable resident move closer to their family and friends after a difficult period. 

The resident was living in Kingston and was suffering from a drug addiction and mental health problems. They had previously spent time in prison due to a history of substance abuse and theft to support their habit. In the summer of 2022, an anti-social behaviour case was raised due to concerns over the use of their property.  

Our Community Safety team checked in on our resident and it became clear their flat was being used by unknown persons who were also struggling with substance abuse.  They’d often gain access through forceful means that intimidated the resident and their neighbours. 

The local police asked Wandle for assistance and the case was referred to the Local Authority Community Multi-Agency Risk Assessment (CMARAC). We worked as a team to create an action plan to support the resident and decide on a resolution.  

Unfortunately, our customer was sent to prison again for a short period of time. To ensure the resident’s property was safe and to protect other residents, we secured and screened the property to guarantee nobody else could gain access.  

When our resident was released from prison, our amazing Community Safety Officer Claudette worked with local partners, the police, and a probation officer to help our resident into rehabilitation for their drug addiction and mental health issues.  

Eventually, the resident decided to move closer to their family in Portsmouth to continue their rehabilitation. They have now settled into their new home for a fresh start and away from the issues they experienced in Kingston. 

We always want to support our residents and maintain their tenancies, however, at times the best solution for all is to assist our customers find a new home so they can move on. 

At Wandle, we do not tolerate antisocial behaviour or criminal activity. If you need to report ASB, you can do this through MyWandle or by calling us on 0300 2000 120. 

We are pleased to announce our two free community days in August!

Please RVSP using the QR code on the poster and we look forward to seeing you there. if you are viewing this on your mobile, you can RSVP by visiting www.surveymonkey.co.uk/r/RSVPwandle.

• Asda Café – Kids eat for £1 with no adult minimum spend in family-friendly Asda Cafes.
• Bella Italia – Kids eat for £1 with every adult main meal between 4pm and 6pm.
• Bill’s restaurants – Up to two kids can eat free when one adult orders any main dish.
• Bodean’s BBQ Smokehouses – Kids eat free for every adult meal purchased.
• Hungry Horse – Every Monday at the Hungry Horse, there are selected kids’ meals for £1 and larger meals for £1.50.
• Morrisons Café – Kids aged under 16 eat for free at any Morrisons café when an adult spends £4.99 or more on a meal.
• Pausa Café at Dunelm – Kids can get one free main meal, plus two snacks and a drink for every £4 spent by an adult at the café.
• The Real Greek – You can get a free kids meal for under 12s for every £10 spent on an adult meal.
• Sainsbury’s Cafes – One kid’s meal or lunch bag for £1 with any adult main meal purchased over £5.20.
• Westfield restaurants and cafes – Nearly 30 restaurants at Westfield London and Stratford City are offering free kids’ meals this half term, including Las Iguanas, Franco Manca and Big Easy, plus many more.
• Yo Sushi! – Kids under 10 eat free for every £10 spent on food by the accompanying adult.

Last Thursday, we held our first pub quiz of 2023, raising money for our chosen charity Pecan. This was a great chance for Wandle staff to socialise outside of work, whilst also supporting a great cause. The quiz raised £150 for Pecan’s Southwark foodbank, which will help many families in need.

Pecan exists to ensure that no one in Southwark goes hungry. Their vision is for a UK without the need for foodbanks.

For people in sudden crisis – redundancy, benefit delay, illness, or even an unexpected bill – can mean going hungry. Every day parents skip meals to feed their children and people are forced to choose between paying the rent, or heating bills, and eating. Every year they give food parcels to thousands of people in the local area.

Wandle’s New Homes pilot supports residents to downsize into a new home that is more affordable and comfortable to manage.  

We recently supported a family who have been Wandle residents for over 35 years and were looking to downsize into a smaller property that would become their forever home.  

Mr and Mrs H*, along with their son, had been living in their home in Balham for a considerate length of time and in turn, had outgrown their home.  

Our wonderful Project Liaison Officer, Ange Lewis, worked with the family to find them a new home and found them a lovely two-bed flat in Battersea with a beautiful garden.  

At Wandle, we believe it is important our residents think of their new homes as an extension of themselves; therefore, they make the decisions about how their new homes’ will look and feel. The H* family decided how each room should be decorated and worked with our amazing contractors to choose their preferred kitchen and bathroom to suit their personal style.  

Mrs H* thanked everyone who was involved at Wandle, who made their move possible. She wanted to personally thank their Liaison Officer, Angie Lewis, who guided them throughout the process and answered any questions they had. As well as our outstanding contractors who worked tirelessly to make their new house their forever home.  

Mrs H* said: “The work done by our contractor Dan and his team was outstanding! The flat and garden are lovely. It’s a new start and our last move! Once again thank you!”.  

JD* is a single mother to a 15-year-old son, who had recently signed a new tenancy with Wandle. Due to JD’s long-term health condition, she was unable to work and was struggling to purchase the essentials for her new home.

JD was informed of the Helping Hand Fund by our housing team and applied for financial support. Due to the urgency of JD’s case, our resident support team fast-tracked her application and she was awarded £1,000 in Argos vouchers. With the funds JD was awarded, this meant she was able to purchase white goods, rugs, bedding, and other household necessities to turn her new house into a home.

JD was extremely thankful for the help she’d received from Wandle and said, “I am so grateful for your help. It’s a big help for me and my son. Thank you so much!”.

Shortly after JD and her son had moved in, our Resident Support Officer Suzana Karakashi contacted them to see how they were doing.  

JD was very appreciative of the resident support team and advised she had since purchased a new washing machine, cooker and fridge freezer from the fund. Both JD and her son thanked Wandle for our support, advising they were both very happy and were settling into their new home.

Information about the Helping Hand Fund

The Helping Hand Fund is available to all Wandle residents who are financially struggling. It aims to support residents by providing vouchers for food and other household items from supermarkets, furniture, carpets, washing machines, essential white goods, and even technology as internet access is now essential for Universal Credit and other online services. Please note that the fund is not to be used to cover your rent.

Applications for the Helping Hand Fund are now open. You can apply by emailing helpinghandfund@wandle.com.

By taking part you could be in with the chance of winning a £50 Amazon gift voucher.

Don’t worry if you don’t have any outdoor space, caring for indoor plants is just as fun and rewarding and really brightens up a home.

There are many benefits to gardening and caring for plants, including:

• It’s a mindful activity, which is great for improving your mental and emotional resilience.
• You are taking care of the environment around you.
• It’s a great form of exercise.

This year’s categories are:

Best indoor garden

Do you know your Cheese plant from your Rubber plant? If so, then we want to see how you have brought the outdoors in.

Best outdoor garden

Are you team landscaped or team wildflower? Either way, this category is for those who have created a botanical haven to enjoy during the warmer months.

Best edible garden

If you enjoy nothing more than eating your homegrown veg garnished with your own herbs, then this is the category for you.

Best junior gardener

Do your little ones (and teenagers) enjoy helping you in garden? Do they have a patch of garden they take pride in? Their own herb box? We would love to see what they have been up to.

Community garden

Do you care for an allotment space with your neighbours? Run a voluntary gardening project with people in your community? Brightened up a communal outdoor space for people to enjoy? Let us know!

We are looking for entries that are sustainable and wildlife friendly. Entries are now open and the deadline for applications is Sunday 27 August. You can apply by clicking here.

Here are some of last years winners!

We have noticed an increase in complaints about people taking drugs in the communal areas of our blocks.

This is a criminal offence and if you witness this kind of activity, it should be reported to the Police immediately. You must also let them know if you are concerned for your safety.

Once you have reported it to the Police, please contact us with the incident report number. Please let us know if there is any drug paraphernalia and we will dispose of it safely and securely – do not do this yourself.

There are a few ways we can support you in stopping people who are committing these offences entering your building.

• Always make sure the front door is closed behind you. It sounds obvious but taking a few moments to double check will stop opportunists entering your building. Also, be mindful of anyone following you into the building. This is known as tailgating when someone closely follows you into a space they are not authorised to enter.
• Don’t open the door to anyone you don’t know. If someone buzzes your entry phone and tell you they have a delivery for another property, don’t let them in. If someone says they are from Wandle, you have the right to ask to see identification.
• If you notice that there isn’t a no smoking sign in your block, please contact us with ‘no smoking sign and your address’ in the subject line and we will resolve this.

We appreciate that you won’t know everyone who lives in your block, and visitors will be coming and going. However, these small steps will go a long way in reducing illegal activity which will make your homes feel more safe and secure.

We have launched our real-time appointments system MCM:Live to make managing your repairs easier than ever.

You told us you wanted us to invest more in our services, and MCM:Live plays a key role in delivering an improved repairs service, and communicating clearly and consistently with you.

With MCM:Live you can now view real time appointment availability and interact with your operative if either you or they are running late.

You can also access the Live:Map which shows when your operative is on route to your repair appointment and their ETA. In addition, you can trust we are who we say we are, as you will be able to view their name and ID badge before they arrive.

If you are not in and our operative cannot gain access to your home, you will be able to view your appointment card confirming they attempted to complete the job.

Wandle colleagues recently celebrated the handover of 33 new homes at Whaling House, Canada Water, Southwark.

The scheme, purchased from Scape’s Canada Water, comprises of 10 shared ownership properties and 23 homes for social rent. There is also a landscaped communal rooftop garden, with views of London for residents to use.

Colleagues from across the business joined residents to view the high-spec homes. There was also a ribbon cutting with Wandle resident Jhonny Laimes, Chief Executive Anne Waterhouse, and Tracey Lees who has recently retired from the position.

Anne Waterhouse, Chief Executive at Wandle said: “At Wandle, we support people across South London who need a home and are ambitious in building new homes and successful communities.

“Everyone deserves to have a home they are proud to call their own, and I am delighted that we have been able to help our new residents achieve this.”

Whaling House resident Jhonny Laimes recently moved into a specially adapted home with his family after living in temporary accommodation that did not meet his needs.

He had previously lived in an overcrowded temporary one-bedroom property with his wife and three children. Living in an overcrowded home had caused a physical and mental impact on the family, with the lack of personal space and privacy taking a toll.

Jhonny said of his new home, “Previously I lived in temporary housing not adapted to my disability, and my son had to sleep on the floor. I couldn’t get out to the street without help due to the difficulty of the stairs and my life was difficult.

“Wandle have given me the opportunity to live in a house adapted for my needs. I am very grateful for this opportunity because it has given me another opportunity to live.”

We provide homes that are places of comfort, safety, and security, with enough space for families to thrive.