The residents from Leckhampton Place and Scotia Road met with our customer empowerment team to host their first meeting.

They had previously been part of a joint resident association with Southern Housing but didn’t feel they were being listened to.

The aim of the group is to work with us to resolve ongoing issues in the area, such as fly tipping, bin collections and security concerns.

We encourage all our residents to come together and have their voices heard, and we want to help you make this a reality. Our customer empowerment team can assist with setting up, administrative assistance and agenda setting.

We look forward to working with the residents of Leckhampton Place and Scotia Road and supporting them to improve their community.

About resident associations

Resident associations are usually made up of a group of residents living in a neighbourhood that decide they want to get together to deal with concerns that affect their local community. The group can include tenants and homeowners.

We can provide help and support to residents who wish to set up a formal resident association. Our help can include helping you to develop a constitution, promoting the association to other residents, set-up costs and annual grants.

If you are interested in setting up your own residents association, you can read more information on our dedicated webpage, or email customerempowerment@wandle.com.

We are supporting the Government’s Make Things Right campaign.

We believe everyone deserves to live in a safe and secure home, and that they should know their rights, know how to complain, and trust that we will listen.

If you have an issue with your home, or you need us to put things right, there are ways of making this happen.

The Make Things Right campaign highlights that as a social housing tenant of Wandle, we are responsible for fixing issues involving damp and mould, leaks, and broken locks. We can also install adaptations to your home if you are disabled, as well as support you if you are experiencing domestic abuse.

We want to provide you with a good service, but if we don’t, we want to know so we can fix it and improve our service in the future.

There are ways to get an issue fixed:

• In the first instance, report your repair or concern using the MyWandle app or call us on 0300 2000 120.
• If you are not happy with the service you received, you can email us at customerservices@wandle.com. There is more information on our complaints process on the complaints page of our website.
• Wandle is a member of the Housing Ombudsman Scheme. You may wish to contact them for advice and guidance about your complaint with us. You can contact them at any point during your complaint.

Address: Housing Ombudsman Service, PO Box 1484, Unit D, Preston PR2 0ET (This address changed on 1 May 2024)

Telephone: 0300 111 3000

Email: info@housing-ombudsman.org.uk

Online: www.housing-ombudsman.org.uk/residents/make-a-complaint

Wandle residents in Wandsworth were visited by local school children as part of a wellbeing programme.

Anandi House in Wandsworth is a scheme for older South Asian adults, and for many of them English is not their primary language.

InCommon visited residents at Anandi House with a group of local school children, and ran a session based on the theme of mindfulness. Due to the language barrier, the session was designed to use minimal language, instead focusing on art and movement.

The customer empowerment team were supported by a member of the contact centre who lent her language skills to help organise the day. She also kindly created a flyer in Urdu, as well as attending on the day as an interpreter.

We were delighted to hear that the residents enjoyed the session, and spending time with the children felt like spending time with their own grandchildren.

We are proud to announce Wandle has been awarded ‘We invest in people’ Silver Accreditation from Investors in People.

Investors in People developed the accreditation over 30 years ago to assess how well organisations support, develop and lead their employees. It provides a standard for organisations to evaluate themselves against the best in the business to help create better and more productive workplaces.

Our silver accreditation means we have the right principles in place, while continuing to take the next steps to ensure there is consistency for all our people and leaders.

To achieve the award our employees were asked to submit a survey to Investors in People and take part in assessment meetings. We also submitted a range of supporting evidence to the Practitioner.

Feedback from our employees’ included Wandle was a great place to work and our people are excited to be a part of the company’s future. People felt supported in developing their skills, loved the work culture and recognised there was a clear vision for the organisation, with leaders actively involving our people to achieve our goals.

Paul Devoy, CEO of Investors in People, said: “We’d like to congratulate Wandle Housing Association. Silver accreditation on ‘We invest in people’ is a remarkable effort for any organisation, and places Wandle in fine company with a host of organisations that understand the value of people.”

Anne Waterhouse, Chief Executive Officer of Wandle said, ‘We are delighted to have received a Silver Accreditation from Investors in People. I am proud of our achievements and this is a testament to all our colleagues who embody our values to ensure we achieve our objective of employer of choice. We are currently planning further investment in leadership and will use this award as a platform to continue to improve our offer and outcomes using colleagues’ feedback.’

February is the British Heart Foundation’s Heart Month.

There are lots of ways you can support your heart and the hearts of loved ones. Below are a few ideas to get you started. 

1. Learn CPR in fifteen minutes. 

Many of us will witness a cardiac arrest, and we can be ready by taking the time to learn CPR with this free and easy-to-use online training course. 

2. Check your blood pressure 

Blood pressure is a key indicator of your health and is important to monitor to avoid heart attacks and failure. You can buy an affordable blood pressure monitor from your local pharmacy. As a general guide, ideal blood pressure is between 90/60mmHg and 120/80mmHg. If you have a high reading, book an appointment with your GP and they can discuss how best to manage it. 

3. Make some healthy food swaps 

Small changes to your diet can make a huge difference to your heart health. Cutting back on salt and sugar and swapping ultra processed foods for whole foods will make a big difference to your health and energy levels. You can read more about eating a balanced diet on the British Heart Foundation website. 

4. Book your dental check-up 

Maintaining good dental hygiene has far-reaching benefits, as gum disease can lead to tooth loss and has also been linked to an increased risk of developing heart or blood vessel problems. Make sure to book regular dentist and hygienist appointments. 

5. Sneak exercise into your day 

Staying active can keep you happier and healthier and is key to maintaining good heart health. Read about small ways you can become more active here. 

6. Quit smoking 

Smoking is very harmful to your health, and seriously increases your risk of developing heart and circulatory diseases. The chemicals in cigarettes make the walls of your arteries sticky. This causes fatty material to stick to the walls. The fatty material can begin to clog your arteries and reduce the space for blood to flow properly. 

The NHS website has a lot of information and support on quitting smoking, and your GP will be able to support you making this healthy change. 

Most of us are worried about the cost-of-living situation and half term may seem like another hurdle to overcome. However, taking your children out in London or to a restaurant doesn’t need to be expensive. We have put together a list of free and low cost activities, as well as places where kids can eat for £1 or less, to help you enjoy this half term without the worry.

Free activities in London

• Young V&A
• Natural History Museum
• Science Museum
• London Transport Museum
• Museum of London
• Hackey City Farm
• Mudchute Park and Farm
• Kentish Town City Farm
• Battersea Park
• Crystal Palace Park

Activities in south London

• Terrible Histories Walk in Deptford: Child £1 / Adult £2 on Wednesday 14 February.
• Mystery Makers at Albany Theatre: Pay what you decide on Thursday 15 February.
• Children’s festival at the Southbank Centre venues: Now until Saturday 17 February.
• The Kid’s Table in Peckham: Admission is free.

Kids eat free or less than a £1

• Ikea: Kids can enjoy pasta and tomato sauce with a piece of fruit and soft drink for just 45p every Friday from 11am in Ikea restaurants.
• Morrisons: Kids under 16 can eat for free at any Morrisons café when an adult spends £4.50.
• Pausa Café at Dunelm: Kids can eat for free when an adult spends £4.
• Bella Italia: Kids can get a three course meal for just £1 with every adult main meal.
• Asda Café: Kids eat for £1 in Asda family cafes. No minimum spend required.
• Angus Steakhouse: Kids eat for free with every adults main meal.
• Hungry Horse: Kids eat for £1 every Monday.
• Sainsburys Café: Kids eat for £1 with every adult main meal.

Today is safer internet day and the theme this year is ‘inspiring change’. This annual celebration helps raise awareness of online safety, especially for children and young people.

Technology is developing each year and with the rise of artificial intelligence (AI) and virtual reality (VR) it’s even more important to remain vigilant online.

As parents and carers, one of the best ways we can keep children safe is by continuing to talk to them about the importance of internet safety.

There are many resources available online to help keep your family safe. These include:

• Online wellbeing
• Parental controls
• Reporting online safety concerns
• Social media
• Apps
• Online bullying
• Live streaming
• Downloading
• Video chat and webcams

You can find more information and resources here:

Keeping children safe online | NSPCC

Help & advice | Childnet

Resources – Safer Internet Day

Time to Talk Day takes place today and is the UK’s biggest mental health conversation. It’s a day for us to talk and listen to our friends, families, colleagues and communities.

Talking about mental health is not always easy and sometimes it’s difficult to spot when someone is going through a challenging time.

Mind and Rethink Mental Illness have provided conversation tips to help us get talking.

• Ask questions and listen
• Think about the time and place
• Don’t try and fix it
• Treat them the same
• Be patient

Due to the cost of living crisis, more people are experiencing mental health problems for the first time and those who have already had a mental health problem are struggling more. It is important to talk about your worries and concerns, but it is also important to get practical support. Mind has provided information that might be useful.

They have also provided activities you can do with your friends, families and colleagues to help get you talking, including Interactive Bingo and True or False.

If you or someone you know is struggling, support is always available from your doctor, Mind, Rethink Mental Illness and the NHS. If it is urgent, please call 999.

We are supporting Register My Appliance week.

Register my appliance is a public safety campaign to help and encourage people to register their household appliances.

In small cases manufacturers may identify a problem with one of their products. Registering your household appliances, helps manufacturers know where the products are in case a repair is needed or if it is recalled.

You could also save money by registering your appliances as it entitles you to an extended guarantee or warranty period. 

You can find out more information here:

Website: www.registermyappliance.org.uk

Instagram: @amdea_uk   

Twitter: @amdea_uk   

Facebook: amdea.uk

What are home adaptations?

Home adaptations are changes you can make to your home, to make it easier and safer for you (or a member of your household) to move around and carry out day-to-day tasks.

We understand that your needs may change at any time and we may be able to make adaptations to help you continue to live in your home.

Minor adaptations

These are small alterations such as:

• Grab rails and shower chairs
• Small concrete ramps
• Window opening equipment
• Lever taps

For most minor adaptations, you will need a recommendation from an occupational therapist (OT). To do this, please contact your local council.

Minor adaptations will usually be paid for and carried out by Wandle.

Major adaptations

Major adaptations are more complex in nature and typically cost more than £1000. These adaptations may include:

• Fitting a stairlift or through floor lift
• Ceiling hoists
• Level access showers or wet rooms
• Adapted kitchens
• Complex outdoor ramps

In all cases you will need a home assessment and recommendation from an occupational therapist (OT).

To apply for a home assessment, please contact your local council or visit Apply for equipment for your home if you’re disabled – GOV.UK (www.gov.uk).

Major adaptations will usually be carried out by your local council. You will need to apply for a means tested Disabled Facilities Grant (DFG).

If your local council accepts your request, it will be sent to Wandle for approval. If approved by Wandle, works can begin.

For further information, please read our aids and adaptations policy.