Disrepair claims

We have seen a worrying increase in disrepair claims, and ‘no win – no fee’ companies targeting our residents.

These companies will use many different methods to contact you, including telephone, WhatsApp, social media and even knocking on your door.

They will say they are working with us, and to report a repair through them. Do not believe them – their sole purpose is to make money out of you and us.

You may be advised not to accept contact from Wandle, or to let us in to do repair work. Please remember that we are legally entitled to have reasonable access to your home, and it is in both our interests to ensure that any repairs needed can be carried out.  We will always try and book a time and date that is convenient for you.

We are members of the Housing Ombudsman Scheme, and you may wish to contact them for advice and guidance about your complaint with us. You can get in touch with the Housing Ombudsman Scheme at any point during your complaint.

What to do if you are contacted

Always ask for identification, and don’t be afraid to call the police if you feel scared or threatened. Block any unknown numbers that look suspicious. Please don’t hesitate to contact us if you have any concerns or are being pressures to sign anything! You could be liable to pay fees if you change your mind.

You can help us stop this ‘claim’ culture by reporting your repair on MyWandle or calling us on 0300 2000 120. If you are not happy with a repair you can register your complaint on MyWandle. Also, if you have a problem with damp or mould in your home, please report it on MyWandle.