What is cyclical maintenance?
Cyclical maintenance covers work done to maintain the general condition of the property and some communal fittings. It includes:
What is planned maintenance?
Planned maintenance covers work designed to update and replace worn-out parts of your building. It includes:
How will I know when you are going to do planned maintenance at my home?
We will write to you and let you know what work we plan to do and when we plan to do it.
How will I know when I’ll get a replacement kitchen or bathroom?
We will visit and carry out a stock condition survey to see what needs to be done before starting work. We replace kitchens and bathrooms based on their current condition, not just on how old they are or if other people have had theirs replaced.
What should I do if I think I need a new kitchen or bathroom?
Report a repair in the usual way. Our customer service team will decide on whether to arrange for a surveyor to carry out a stock condition survey. Based on this survey, we will know if the condition of your kitchen or bathroom means it should be replaced.
Can I choose what kitchen or bathroom I get?
When we are replacing kitchens and bathrooms we will offer you a choice of kitchen units, worktops and floor coverings.