We are supporting the Government’s Make Things Right campaign.
We believe everyone deserves to live in a safe and secure home, and that they should know their rights, know how to complain, and trust that we will listen.
If you have an issue with your home, or you need us to put things right, there are ways of making this happen.
The Make Things Right campaign highlights that as a social housing tenant of Wandle, we are responsible for fixing issues involving damp and mould, leaks, and broken locks. We can also install adaptations to your home if you are disabled, as well as support you if you are experiencing domestic abuse.
We want to provide you with a good service, but if we don’t, we want to know so we can fix it and improve our service in the future.
There are ways to get an issue fixed:
- In the first instance, report your repair or concern using the MyWandle app or call us on 0300 2000 120.
- If you are not happy with the service you received, you can email us at customerservices@wandle.com. There is more information on our complaints process on the complaints page of our website.
- Wandle is a member of the Housing Ombudsman Scheme. You may wish to contact them for advice and guidance about your complaint with us. You can contact them at any point during your complaint.
Address: Housing Ombudsman Service, PO Box 1484, Unit D, Preston PR2 0ET (This address changed on 1 May 2024)
Telephone: 0300 111 3000
Email: info@housing-ombudsman.org.uk
Online: www.housing-ombudsman.org.uk/residents/make-a-complaint