We have launched our real-time appointments system MCM:Live to make managing your repairs easier than ever.
You told us you wanted us to invest more in our services, and MCM:Live plays a key role in delivering an improved repairs service, and communicating clearly and consistently with you.
With MCM:Live you can now view real time appointment availability and interact with your operative if either you or they are running late.
You can also access the Live:Map which shows when your operative is on route to your repair appointment and their ETA. In addition, you can trust we are who we say we are, as you will be able to view their name and ID badge before they arrive.
If you are not in and our operative cannot gain access to your home, you will be able to view your appointment card confirming they attempted to complete the job.
Will the operatives phone number show when messages are sent through this?
No – We will never show mobile numbers when messages are sent via MCM:Live
- What if the operative needs to stop at a merchants when they are on route to the appointment?
The ETA presented to you will accommodate any delay and show where they have stopped.
- Who can see the operative’s location?
You can view your operatives location only from when they are on route and have travelled more than 200 meters.
- How long will the data be stored for?
The data will be stored against the job and will be available for the duration of the contract
- Can I re arrange on the same day?
You will not be able to reschedule a whole day before the appointment
- Do I need to download an app?
No, MCM:Live is designed to be simple and quick to use. A modern smart phone is the minimum requirement.
- What can I access once the repair has been completed?
You can view the outcome of the appointment for 14 days, it will show either Carded or Work complete or cancelled.