This week is National Customer Service Week, and is an opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of
In the last year we have launched our customer experience strategy with key themes:
- Making life easier for our customers
- Ambitious for our customers
- My job is for customers.
Our overall performance has significantly improved, with our contact centre wait time now reduced from an hour wait to an average wait time of under four minutes.
We are committed to improving how we handle complaints, and our resolutions team have been working across the business and our collective effort is beginning to pay off with complaints being raised now at the lowest it has been in over two years.
Most recently, our community days held in Tooting and Peckham were a resounding success, with over 250 residents attending. As a result, our customer empowerment team are organising three community days to be held at our sheltered/supported schemes in October and November.
We see our purpose as supporting people, across south London, who need a home and we are helping to tackle the shortage of good quality affordable housing by providing homes for people most in need of housing.
We want to be a good landlord and contribute to building strong communities in south London and deliver against our vision ‘Homes to be proud of and services you can trust.
If you need to contact us, please get in touch by calling us on 0300 2000 120, we are open 8am-6pm. You can also email us on email@example.com.