The Housing Ombudsman is inviting social housing residents to apply to join its Resident panel and contribute to the work it is doing to improve residents’ lives through landlords’ services.
As a member of the panel, you will be invited to share your experiences as a social housing resident and suggest improvements through regular meetings and virtual discussions with the Ombudsman.
The current panel were appointed in March 2021 for a term of three years and have been an invaluable asset in the work of the Ombudsman. They have also provided feedback on the introduction of the Complaint Handling Code, annual business plans and various projects to improve accessibility and raising awareness of the service.
This is an exciting opportunity for residents to be part of the Ombudsman vision, and to embed a positive complaint handling culture across the sector and have your voice heard.
The Ombudsman is looking to recruit a panel that represents the diverse demographic of residents living in social housing across England.
You do not need previous experience as a member of a scrutiny panel or have used the Ombudsman before to apply. The panel will be made up of residents living in all types of social housing – tenants or leaseholders of a local authority, housing association or co-operative landlord.
Applications are now open and will close on 30 April 2024. You can apply here.