Policies

We recognise that some customers may require adjustments to their home, the way in which we deliver a service or how we work together as a result of a disability or vulnerability. This policy sets out the principles of our approach to doing this. See additional assistance and reasonable adjustments policy.

This policy describes our aids and adaptations policy. See aids and adaptations policy.

This policy describes our approach to allocations and lettings. See allocations and lettings policy.

This policy describes our approach to dealing with anti-social behavior. See anti social behaviour policy.

Our complaints policy sets out our approach to the complaint process, including what is considered a complaint, how to make a complaint and how we resolve complaints. See complaints policy.

This policy describes how we manage damp and mould. See damp and mould policy.

This policy describes how we support residents enduring domestic abuse. See resident domestic abuse policy.

Wandle’s Corporate Strategy commits us to ensuring our workforce reflects the diverse communities that we operate in and that our services are tailored to the diversity of our customers. Our equality, diversity and inclusion (EDI) policy sets out how we will work to deliver these outcomes for staff and customers. It was developed by our Equality, Diversity and Inclusion Steering Group,  who oversee our inclusion activities. You can read it here: See equality, diversity and inclusion policy.

This policy outlines Wandle’s approach to health and safety and how we will ensure we keep you safe in your home. See health & safety policy.

This policy describes how we manage hoarding. See hoarding policy.

This policy describes how we manage our housing stock. See homeownership policy.

Our neighbourhood management policy outlines how we will manage the neighbourhoods we operate in order to promote safe and clean estates and blocks for our residents. See Neighbourhood management policy.

This policy describes how we collect rent. See rent collection policy.

This policy describes how we set rent. See rent policy.

This policy outlines our approach to meet this vision through our planned and cyclical maintenance programmes. The policy outlines how we will assess our stock, and plan and deliver future investment to ensure all Wandle properties provide a safe and good quality environment for our customers. See the planned and cyclical maintenance policy.

This policy outlines both Wandle’s and its resident’s responsibilities around repairs and maintenance in the home.  This policy outlines the agreed service standards and how we ensure your homes are kept in good repair. See repairs and maintenance policy.

This policy outlines what we consider unreasonable behaviour and demands. See restricted contact policy.

This policy describes our approach to tenancy fraud. See tenancy fraud policy.

This policy outlines our approach to tenancy management. Read the tenancy management policy.

This policy describes the different types of tenure we offer. See tenure policy