Thorough, timely pest control is vital to ensure your comfort, safety and wellbeing and the integrity of our homes.

We recently changed our approach to pest control and have introduced a new pest control policy.

Previously, pest control sat under our repairs policy. This meant that you were responsible for your own pest control issues (except where there was a defect in the property, if the infestation came from a communal space, or in cases where a wider infestation impacted a communal area.) We realised this approach wasn’t working and wasn’t reflective of the level of service we want to provide.

To address this, we decided to take a different approach when creating our new pest control policy, working with you to develop a more proactive customer-centric approach.

Now, if you report pests within your home (pigeons and other birds, squirrels, cockroaches, wasps and ants)we’ll raise a case and send a contractor to investigate. The contractor will report back on their findings, allowing us to work with you to resolve the issue – either through repairs or other forms of support and intervention. 

Please note that you are responsible for dealing with common household pests such as flies, moths, bees, beetles, silverfish, caterpillars and spiders.

Thank you for helping us shape the new policy and allowing us to deal with pests quickly and effectively.

We want to improve how we communicate with our residents and make sure our services are accessible and fair. To help us achieve this, we’re running surveys to gather feedback on your experience to help us provide a better service.

We’ve partnered with Acuity Research & Practice, who’ll be interviewing residents on our behalf. This time we’re approaching residents in Southwark and Merton, but we hope to roll the survey out more widely in future.

The survey will run during June and July and takes 10 to 12 minutes to complete. You’ll be asked questions about yourself and your household. You can opt out of answering the survey or specific questions if you want to.

If you’re selected, you’ll be emailed a link to complete the survey online. You may also receive a link by text message. Acuity may follow up by post or phone if you don’t complete the survey online or would prefer to provide feedback another way.

If you receive a call Acuity, the number displayed will be 0208 0890160. Acuity only makes calls between the hours of 9am and 8pm Monday to Friday and between the hours of 10am and 6pm on Saturday.

Acuity are also the company carrying out our Tenant Satisfaction Measure surveys, so you may recognise their number from this.

The surveys are strictly confidential, and you can remain anonymous on request.

Thank you for sharing your voice and helping us do better.

Wandle and Barratt London have celebrated reaching Golden Brick at The Lanes, marking an important early construction milestone for the delivery of 220 new affordable homes in Wandsworth.

The Golden Brick ceremony marks the point at which foundations have been laid, and the first bricks are in place, paving the way for the next stage of construction. The event brought together representatives from Wandle, Barratt London, South West London and St George’s Mental Health NHS Trust, with speeches from Anne Waterhouse, Chief Executive of Wandle, and Daniel Masters, Operations Director at Barratt London.

Delivered in partnership by Wandle and Barratt London, with support from the GLA, The Lanes will provide 95 homes for Social Rent and 125 for Shared Ownership, helping to meet the need for high-quality affordable housing in the borough.

The development forms part of the wider Springfield Village regeneration, which is transforming the former Springfield Hospital site into a new neighbourhood with homes, public spaces, shops, cafés, world-class mental health facilities and a 32-acre park. Springfield Village will deliver nearly 1,300 new homes, alongside new commercial and community space, supporting the creation of a new mixed-use neighbourhood in Wandsworth.

Barratt London has been involved in Springfield Village for more than five years, having delivered 298 new homes at Springfield Place, the first phase of the wider neighbourhood. The Lanes is the latest phase of Barratt London’s work at Springfield Place and once complete, will deliver 449 homes.

Anne Waterhouse, Chief Executive at Wandle, said: “Wandle exists to provide affordable homes in south London for people who need them, and this milestone is a perfect example of that mission in action.

“By delivering 220 new affordable homes here at The Lanes we’re helping to tackle the shortage of good-quality, affordable housing in this part of south London.

“These homes will be a mix of social rent and shared ownership for residents of Wandsworth, enabling them to remain close to family, jobs, and the amenities they rely on.”

Daniel Masters, Operations Director at Barratt London, said: “This is an important moment, marking our partnership with Wandle to deliver 220 much-needed new affordable homes for the people of Wandsworth.

“It also represents another significant milestone for Barratt London in the development of the wider Springfield Village. Partnership has been central to everything we have achieved here, we are proud to be helping meet London’s urgent need for affordable homes by working with organisations who share our vision and determination to create great places for Londoners to call home.”

Wandle recently exchanged contracts with Berkeley, a leading mixed-use developer to deliver 74 shared ownership homes at Wandsworth Mills. These homes are a part of Wandle’s wider mission to deliver secure and affordable homes in south London.

The homes will be located within Rubia House, which will be in delivery from Spring 2027, and form part of the wider 3.4 acre Wandsworth Mills waterside neighbourhood, comprising a total of 383  homes, both new build and Grade II listed, as well as landscaped gardens and 210 metres of transformed river frontage.

All homes at Wandsworth Mills are set within lush, landscaped surroundings. The riverfront is being enhanced through new planting and habitat creation, improving the natural environment, supporting biodiversity and providing a tranquil and relaxing setting for residents.

Marcus Blake, Managing Director at Berkeley, said:

“Partnering with Wandle to deliver shared ownership homes at Wandsworth Mills helps more people access well-designed, affordable housing in one of southwest London’s most established residential areas. This agreement reflects our commitment to working with our partners across our portfolio to meet local housing needs within thoughtfully designed neighbourhoods.”

Jeremy Arnold, Head of Development at Wandle said:

“I am delighted that Wandle is playing a key role in delivering these safe and affordable homes for Londoners looking to get on the property ladder. Wandle now has 1,857 homes in the borough of Wandsworth, and it is an exciting time to be part of development in south London.”

Designed with a strong focus on wellbeing, Wandsworth Mills brings together green space and connectivity in one of southwest London’s most established residential locations.

Located within five minutes of Wandsworth Town station, the development offers direct access into central London, while the surrounding borough provides access to 1,700 acres of parks and commons, enabling residents to benefit from the improved quality of life and wellbeing that comes from being surrounded by green spaces.

We recently appointed Travis Perkins Managed Services (TPMS) as our new supplier for building materials.

The contract will see TPMS predominantly supply building materials from its Travis Perkins branches in Croydon and Peckham, supported by a further seven branches in the wider to ensure a good supply of stock.

Francis Burrows, Executive Director – Customer and Operational Services, Wandle Housing Association, said: “With 7,000 properties across nine boroughs, it was vital for us to appoint a supplier who would be able to provide us with a range of materials at short notice. We were hugely impressed with Travis Perkins Managed Services, and they gave us confidence that no matter the job, they will be able to supply us with exactly what we need.

“We’re working with experienced management consultants Lumensol to find ways to improve our systems when managing repairs at residents’ homes, and the TPgo Data platform builds on this perfectly. We can track where our team are purchasing products and ensure that whatever they need for a job is available for pick up straight away, helping to keep residents informed, improve first time fix rates and reduce both our costs and carbon footprint.”

Sarah Narracott, Head of Business Development at Travis Perkins Managed Services, said: “This is a fantastic new partnership for Travis Perkins Managed Services, and we are really pleased to be able to supply building materials across Wandle’s extensive portfolio of properties.

“By servicing their requirements through our network of branches, Wandle can be confident that no matter what materials they need, they’ll be able to get hold of them quickly.”

Wandle will be using TPMS’ proprietary TPgo Data platform, which provides dynamic insights into purchases, product tracking and data analysis.

Sarah added: “With such a broad range of product material requirements across south London, the use of TPgo Data will mean that Wandle will always have the most up-to-date information at their fingertips, reducing unnecessary costs and enabling data-led decision making to improve efficiencies.”

The contract was awarded through the Cirrus Framework, which supports local authorities, NHS Trusts, schools, universities, registered charities and social housing providers to access goods and services, including materials and building supplies.

The partnership will also see TPMS work alongside Wandle on several social value projects in the south London community.

Through a phased approach and analysis of the most frequently purchased products, Travis Perkins and Wandle will work together to devise van stock profiles, with a view to rolling out the TPgo Van Stock system in the future.

Van Stock ensures that operatives always have their most used products and materials in their vans, helping to ensure they have everything they need on hand.

Work is well underway at the historic County Hall Kingston in southwest London, where the development has reached Golden Brick stage.

Wandle is to deliver 26 affordable homes for social rent as part of the ambitious redevelopment.

The 5.2-acre site which is being redeveloped by London Square includes the Grade II listed former headquarters of Surrey County Council. The scheme will bring 292 high-quality new homes to the area, including 26 for social rent, alongside extensive landscaping, new green spaces, and commercial space.

In addition, the restoration work is sensitively refurbishing the historic County Hall to deliver new homes and commercial spaces, along with the new-build elements of the scheme.

Yinka Bolaji, Executive Director of Property and Development said: “I am delighted that we have reached Golden Brick at County Hall Kingston.

“Wandle is committed to delivering affordable housing that is safe and secure. We will be providing much needed social rent homes in Kingston, and extending our provision will only increase our presence in the borough.”

Daren Nathan, Partnerships Director, London Square, added: “We’re proud to be working with Wandle at County Hall Kingston to bring forward much-needed affordable homes for Kingston. Since we got on site in spring 2025 our focus has been on maintaining momentum and working collaboratively with Wandle so residents can move into new, well-designed homes as quickly as possible.

“Progress on the wider scheme, its amenities, landscaping and play spaces for families also continues at pace and we are on track to complete County Hall Kingston in early autumn 2027.”

Take part in our residents’ photography competition for a chance to win a £50 Amazon Voucher!

We’re excited to launch our new residents’ photography competition, with this year’s theme ‘Housing in London’.

We will choose two lucky winners, with each also having their photo displayed in one of our resident meeting rooms at our Blackfriars office. The photos will also be featured in our next issue of Wandle News later this summer.

You can only enter once, and please only send ONE photo, your name and address to communications@wandle.com by Monday 18 May 2026. The lucky winners will be contacted shortly after this date and will be announced online via our Instagram and Twitter accounts. Good luck!

We are supporting Register My Appliance week.

Register My Appliance week is a consumer and public safety campaign to help encourage people to register their household appliances. The campaign is run by the Association of Manufacturers of Domestic Appliances (AMDEA).

Registering your household appliances helps manufacturers know where the products are in case a repair is needed or if it is recalled. In small cases manufacturers may identify a problem with one of their products.

You could also save money by registering your appliances as it entitles you to an extended guarantee or warranty period. 

You can find out more information here:

Website: www.registermyappliance.org.uk

Instagram: @amdea_uk   

Twitter: @amdea_uk   

Facebook: amdea.uk

TikTok: amdea_uk   

We are delighted by announce that our Chief Executive, Anne Waterhouse, has been appointed to the PlaceShapers board. Anne joins James Francis ( Saffron Housing) and Kevin Rodgers (Citizen Housing), to complete a trio of appointments announced today.

Anne Waterhouse said: “I’m thrilled to join the Placeshapers board, an organisation dedicated to championing the power of place and community. Wandle has been a proud member of PlaceShapers for many years, and by joining the board I’m eager to help our members overcome the challenges we face in delivering this mission. Now more than ever, it’s vital to highlight the positive impact we bring to our communities, and the opportunity to bring a London perspective to this work inspired me to become a board member.”

Matthew Walker, PlaceShapers Chair and Chief Executive of Leeds Federated Housing Association, said: “Individually Anne, Kevin and James are outstanding additions. Collectively their diversity in terms of type of organisation, geography and size adds even greater strength to our board.

“This is an exciting but challenging time for the sector. There is refreshed energy through the government’s commitment in the Social and Affordable Housing Programme combined with a renewed focus on place-based regeneration. At the same time members are facing many challenges in their work to help communities thrive. All three bring a passion to drive forward PlaceShapers to support the sector in its place-shaping ambitions.”

PlaceShapers is a vibrant national network of place-shaping housing organisations. They support and enable social housing providers to fulfil their place-shaping ambitions to help communities to thrive.

We look forward to seeing the value and expertise Anne will undoubtably add to PlaceShapers.