Complaints - putting things right
Making a complaint
At Wandle we aspire to provide excellent services you can trust however we know that sometimes we will get things wrong or don't meet the expectations of our customers. When something goes wrong, we aim to find out why and put it right as quickly as possible.
Who can make a complaint?
Complaints can be made by any Wandle customer or someone authorised to act on their behalf. This includes tenants, leaseholders, shared owners, applicants for housing or any other person or organisation to which we provide a service or have a legal or contractual obligation to.