Cyclical and planned maintenance

Cyclical and planned maintenance

What is cyclical maintenance?

Cyclical maintenance is work to maintain the general condition of the property and some communal fittings. It includes:

  • external redecoration of your house or block of flats
  • internal decoration of communal areas e.g. stairwells and entrance halls
  • general repairs to boundary fences and paths
  • checking repairing and replacing guttering and downpipes.

What is planned maintenance?

Planned maintenance is designed to update and replace worn-out parts of your building. It includes:

  • major repairs to shared areas e.g. paths, steps, fences
  • replacement roofs
  • replacement windows
  • car parks and parking spaces
  • replacing boilers/central heating systems
  • electrical rewiring
  • replacement kitchens

Click here for the guide on replacing Kitchens and Bathrooms.

For further information regarding our external and communal areas redecoration schedule, please contact your local area team.

Frequently asked questions

Q. How will I know when you are going to do planned maintenance at my home?

A. Planned maintenance work doesn't happen on a fixed timetable. We will write to you and let you know what work we plan to do and when we plan to do it.

Q. How will I know when I'll get a replacement kitchen or bathroom?

A. We always carry out a stock condition survey to see what needs to be done before starting work. We replace kitchens and bathrooms based on their current condition, not just on how old they are or if other people have had theirs replaced.

Q. What should I do if I think I need a new kitchen or bathroom?

A. Report a repair in the usual way by phoning 0300-2000-120. Our Customer Services team will make a decision on whether to arrange for a surveyor to carry out a stock condition survey. Based on this survey, we will know if the condition of your kitchen or bathroom means it should be replaced.

Q. Can I choose what kitchen or bathroom I get?

A. When we are replacing kitchens and bathrooms we will offer you a choice of kitchen units, worktops and floor coverings.

Q. Will you put up scaffolding?

A. Our contractors usually put up scaffolding to do external redecoration. This usually goes up 2 weeks before the work starts, and stays up for 2 weeks after the work is done so we can inspect the work.

Q. How soon will the work be done?

A. We will tell you how long planned maintenance work will last when it is scheduled for your home. Our target times for repairs do not apply to work on the planned maintenance programme.

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