Administration fee

What does the administration fee cover?  

Our administration fee includes the following costs:  

• staff costs of the homeownership customer service team as well as appropriate costs of other teams who provide a service for homeowners such as customer service, repairs and finance  
• the cost associated with calculating and sending your service charge accounts each year  
• relevant staff training costs  
• legal advice relating to leaseholders 
• computer systems and IT equipment  
• office accommodation  
• customer contact centre  
• site visits and estate inspections  
• consultation on Section 20 issues (major works)  
• newsletters, quarterly statements and other communications sent to homeowners. 

The administration fee for most properties is 18%.

For properties which are externally managed, it is 8%.